Inspiron

Last reply by 11-03-2020 Solved
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2 Bronze
2 Bronze
12017

Battery flashing orange

Dell inspiron 15R 5521 battery flashing orange, not charging shows 7% only, AC adaptor working fine, checked without battery, cant update bios with 7% battery, tried forceit option in CMD, still not working, checked latest BIOS update file for my laptop version, 3521A16.exe, is there any way to install bios update without battery??

please help!

AEFC34DC-CF1C-48A8-AAA9-704CAFA87335.jpeg

 

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7 Thorium
11989

Try the system reset. Disconnect the battery and unplug the adapter. Then press and hold the power button for 30 seconds. Then reconnect everything and try again. If the reset worked properly the system should begin charging as normal. And I would not attempt any BIOS update without a fully charged battery. In fact unless the BIOS updates an urgent issue I would not update it at all.




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Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100
Real work on a Latitude E5430

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Replies (3)
7 Thorium
11990

Try the system reset. Disconnect the battery and unplug the adapter. Then press and hold the power button for 30 seconds. Then reconnect everything and try again. If the reset worked properly the system should begin charging as normal. And I would not attempt any BIOS update without a fully charged battery. In fact unless the BIOS updates an urgent issue I would not update it at all.




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100
Real work on a Latitude E5430
7 Thorium
11976

I did not see the pic earlier as it had not been verified by the moderator. That error does indicate a battery problem. It could be as simple as a loose or poor battery connection. Of course it is also possible that the battery needs to be replaced. The following forum posts should help.

https://www.dell.com/community/Laptops-General-Read-Only/Battery-Error-2000-8016/td-p/4520668

https://www.dell.com/community/Laptops-General-Read-Only/BATTERY-HEALTH-UNABLE-TO-RETRIEVE/td-p/5015...

https://www.dell.com/community/Laptops-General-Read-Only/BATTERY-HEALTH-UNABLE-TO-RETRIEVED/td-p/501...

 




-Forum Member since 2016
-I do not work for Dell
-A user helping other users
-If you like an answer please click on thumbs up
-If a reply is a solution to your problem please click on Accept as Solution
Gaming on a home built with GIGABYTE B560M DS3H AC budget build with an i3 10100
Real work on a Latitude E5430
9570

I am having a similar problem, I have Inspiron 15R 5521 - i5 - 3rd gen. when I plugin my adaptor then only i can use a laptop, and at that time battery charging light shows orange and 0% available. I called Dell support, they said they are not supporting my laptop anymore so I took it to a local repair shop they said the charging section is not working and we have to replace the motherboard.

Please suggest what should I do.

 

Thanks

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