Dell G3 3579 graphics driver crashes

Hi 15jkeee,

Thanks for posting. Apologies that your system is not performing as expected.

Have you checked all the connections to the computer and to the external monitor to make sure they're tight?  Check that, then be sure to run Dell SupportAssist to check for any hardware issues.  Make a note of any error messages encountered and post back.  

if that all checks out, my next suggestion would be to make sure you don't have a corrupted driver.  Please try completely removing the driver, rebooting the computer, then reinstalling the driver.  You should also check the BIOS driver as well.  

Does this occur with the external monitor disconnected?  If not, then try with another monitor to see if it happens.

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ

Thanks for the answer. Of course, the first thing I did was reinstall the drivers and update the BIOS, but the problem returned. With the monitor disconnected, I did not encounter this problem.

About SupportAssistant, he didn't find problems, I’ll add some screenshots of how it looks in the system. Another trouble is that the usual reboot does not work, it hangs and turns for hours, you have to restart forcibly.

I have exactly same issue as you describe, I have the latest update drivers is there any solution? my laptop completly new...it is very upsetting.

thank you

Hello,

I have exactly same issue as you describe, is there any solution? my laptop completly new...it is very upsetting.

my recommendation is to use only dell drivers, nvidia driver it's too buggy  at this point

I did install both drivers from dell support and its still crash every day

I also used these drivers.

For anyone who is still having this problem, the solution is to simply disable the Intel UHD Graphics 630 from Device Manager -> Display Adapters.

The Drivers and downloads list on Dell's Support site for both G3 3579 and G3 3779 looks messed up.  It has GeForce Experience listed twice.  And, the 22 Aug 2018 entry has the 01 Oct 2018 driver listed under "Older versions" !!!  What a mess. 

Given that disabling Intel Graphics works (meaning to me Optimus is having problems) I wouldn't be surprised if the 01 Oct 2018 GeForce 1050/1060 version 398.36 is actually the one for desktops, not notebooks (assuming there's a difference).

Someone at Dell need to review the drivers for the Dell G3 - both 3579 and 3779 models.  Something's wrong.

I completely agree. I don't have exactly the same issue, but it's a serious problem nonetheless. When I connect my laptop to an exernal monitor, the windows, when I move them around are very glitchy, only rebooting helps fixing that, and it workd they way it should. But the problem is I have to REBOOT EVERY TIME when I connect external monitor, which is super uncomfortable. Moreover, when I dsiconnect external monitor, the laptop starts consuming 7 watts more for no apparent reason. I opened harware monitor and while GPU and CPU show from 1 to 2 watts at idle, the package tdp is like 7-8 watts, even when I'm not doing anything, which strongly reduces battery life. Again - reboot helps but it's super uncomfortable, as in a way I use my laptop I can't reboot it every time. 

Would installing Intel official driver help? Because I only have the driver from Dell's site

so did installing another driver help to fix your issue?

Hello there. 

I have exactly the same issue. I updated to Bios 1.5.1 but the problem remains.I also did a fresh install of windows. Someone from Dell Support can help us? It's brand new and not a cheap one.. It's a pity.

Thanks.