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Dell G7 - CPU stuck at 0.8 GHz on Battery
Hello there!
Ever since I got my Dell G7, I've been having a blast with it when plugged into an outlet. But as soon as I disconnect the charging cable and attempt to do anything on battery, the laptop becomes completely unusable. Of course, I didn't expect the battery to be able to power the GTX 1060 inside, and I'm not planning to play demanding games while on battery. My problem lies in the fact that the laptop is completely unusable! My girlfriend's Intel i3-4000M runs faster than my i7-8750H because unlike hers, as soon as I go on battery, my CPU speed is limited to 800 MHz, according to Task Manager. Opening a web browser may be possible with 5 minutes of patience, but watching videos or doing anything more complex than reading a word document is pretty much impossible. As I've said, the machine is 100% unusable while in this vegetative mode.
I've tried switching things around the BIOS, I tried creating alternative power plans, and setting the minimum CPU power usage to 50%, 75% and even 100% in the existing "Dell" and "Balanced" power plans as well, but to no avail. I'm out of options, as there seems to be no real answer online.
Is this something that can be worked around? I thought that going on battery would mean playing on the integrated Intel Graphics 630 instead of the GTX 1060, not that it would make my computer slower than a 5-year-old budget laptop.
Thank you in advance for the help.
A worrying costumer
av9ash
1 Message
1
November 8th, 2018 12:00
Mine too is stuck under 0.8 GHz. Help!
Warman1324
2 Posts
1
November 8th, 2018 15:00
i have no clue but i have the same issue, and have ad the same issue with another product the alienware 15 r2. it would do it when i plugged it in though
Eimantas
1 Message
1
December 5th, 2018 12:00
hi, I just updated BIOS my g5 and also had same problem, was going on battery around 0.7 now going around 1.6 doesn't brakes like it was before.
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
1
December 6th, 2018 04:00
Thank you for your message. I apologize for the inconvenience caused.
This issue has been escalated to our engineering team & they are working on this. We do not have an ETA for the fix yet.
There should be a fix available soon & will be pushed as a notification on Dell Support Assist & available on the Dell Support site.
ChrisSlowness
12 Posts
2
December 7th, 2018 15:00
Thanks for updating us on the fact that the throttling is a known issue. My G5 5587 is useless on battery so an ETA at least should be priority considering the number of people who are just dealing with this it or turning these laptops.
kekkis
4 Posts
2
December 16th, 2018 03:00
Please fix it for the other affected laptops. My xps 13 9360 needs it too!
akpaul89
10 Posts
0
December 17th, 2018 18:00
We need a fix for this, the laptop is unusable on battery in its current state.
akpaul89
10 Posts
0
December 17th, 2018 21:00
Bump for visibility
gilevi16501650
5 Posts
0
December 17th, 2018 22:00
did you try to edit your battery plan and increase the 'processor power management'?
go to "minimum processor state and change the "on battery" option to 70% for example.
im not sure it will work but you can try it :)
akpaul89
10 Posts
0
December 17th, 2018 23:00
Tried already unfortunately :(
akpaul89
10 Posts
0
December 18th, 2018 19:00
Any ETA for a fix on this?
ChrisSlowness
12 Posts
0
December 19th, 2018 10:00
That would be nice, an ETA or more info. I am about to return this laptop the last day of the Return window and look for something else but I got it for $900 which is a pretty good deal for the i5-8300 / 16GB RAM / geforce 1600 combo :(
Admin47
16 Posts
1
December 19th, 2018 11:00
I am having the exact same issue...Because of this my CPU and GPU only work around 25 % capacity. Are there any safer alternatives?
akpaul89
10 Posts
1
December 19th, 2018 12:00
It is going from 45W all the way down to 15W for me. I checked on Intel XTU. No way that should be happening. Totally unacceptable.
akpaul89
10 Posts
0
December 19th, 2018 14:00
Ok, weird, I did the hard reset thing where you take the battery out and hold the power button down for 30 seconds. When I first booted up on battery it didn´t show any effect. After an hour so of gaming, I went back to battery now and it's not throttling on battery anymore down to 0.8 ghz. I have no idea what is going on...