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729
July 3rd, 2022 20:00
Dell Support Assistant is not installing
dell support assist was working perfectly before 30.05.2022. but after that, it is not working. so I have uninstalled and tried to reinstall but it is not installing. Then, I followed the steps mentioned in the below-mentioned video which was posted by DELL, but still not working.
https://www.youtube.com/watch?v=F1oUJY0vB4A&ab_channel=DellSupport
Today (04.07.2022) also I have tried to install it but it is not installed. What can I do?
What is the actual problem behind it?
If the problem is in the software itself, when will it be resolved????
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AMIR FAKHRI 45
10 Posts
0
July 4th, 2022 04:00
Give the model, I will give the latest one.
FlyboyDell
1 Rookie
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3 Posts
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July 4th, 2022 07:00
Same problem: G15 5510
AdrianG001
6 Operator
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4K Posts
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July 8th, 2022 00:00
If the SupportAssist Agent is not automatically installed and if the customer has not selected the Auto Update option, then they can manually update SupportAssist to install Dell SupportAssist Agent. To install the SupportAssist Agent manually:
Go to Command Prompt.
Type SupportAssistAgent.exe -s -v/qn
Press Enter.
lmacri
5 Journeyman
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1.8K Posts
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7.7K Points
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July 9th, 2022 04:00
Hi ahzun_mus:
Many users posting in the SupportAssist for PCs board have reported that they are unable to install the latest SupportAssist v3.11.4.29 that started rolling out around 23-June-2022.
The minimum system requirements listed in the v3.11.4 release notes <here> state you must now have .NET Core Runtime v5.0.x in addition to Microsoft .NET Framework 4.7.2. Moderator jbilinski also posted on 28-Jun-2022 in Admiral1989's SupportAssist - Installation Failed Message that "Dell TechHub replaces Dell Hardware Scan service and is needed to run the Hardware Scan panel" so that's another major change that's been introduced in SupportAssist v3.11.4.29.
The .NET (Core) Runtime v5.0.16 (KB5013354) was installed on my Inspiron 5584 by Windows Update in April 2022 (I don't know why Windows Update thought .NET Runtime v5.0.x was required on my system back in April but see the image below) before my SupportAssist auto-updated to v3.11.4.29 on 24-Jun-2022, and my "Get Drivers & Downloads" and "Scan Hardware" scans are currently running correctly from the Home tab of SupportAssist. Note that I also have the latest Fusion Service v2.0.38.0 recommended on the support page for my laptop model, and when I check at Start | Windows Administrative Tools | Services I see that both the Fusion Service and Dell TechHub services are running on my system.
I don't like using SupportAssist because it's too buggy and uses too many system resources (my Dell SupportAssist service is currently disabled so this program doesn't start at boot-up) and I prefer to use Dell Update for Windows Universal v4.5.0 to check for available Dell software and driver updates.
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64-bit Win 10 Pro v21H2 build 19044.1766 * Firefox v102.0.1 * Microsoft Defender v4.18.2205.7-1.1.19300.2 * Malwarebytes Premium v4.5.10.200-1.0.1709 * Macrium Reflect Free v8.0.6867 * Dell SupportAssist v3.11.4.29 * Dell Update for Windows Universal v4.5.0 * Inspiron 5583/5584 BIOS v1.18.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, 256 GB Toshiba KBG40ZNS256G NVMe SSD, Intel UHD Graphics 620