Before doing anything, run an extended diagnostic on the drive -- F12 at powerup. You may be seeing a drive that's failing.
This system has either an eMMC SSD on the mainboard (not replaceable short of a replacement mainboard) or a 2.5" spinning hard drive (replaceable, and you should consider a 2.5" SATA SSD to replace it if it's failing).
Once the hardware is tested and either passes or is replaced, you will need to prepare a recovery flash drive for your system (using a working system with an Internet connection):
That is correct. The process completed about 5 minutes prior to my post for help. The complete process was two steps and took approximately 45 minutes to an hour.
ejn63
10 Elder
•
30.6K Posts
0
December 28th, 2021 08:00
Before doing anything, run an extended diagnostic on the drive -- F12 at powerup. You may be seeing a drive that's failing.
This system has either an eMMC SSD on the mainboard (not replaceable short of a replacement mainboard) or a 2.5" spinning hard drive (replaceable, and you should consider a 2.5" SATA SSD to replace it if it's failing).
Once the hardware is tested and either passes or is replaced, you will need to prepare a recovery flash drive for your system (using a working system with an Internet connection):
https://www.dell.com/support/kbdoc/en-us/000176966/reset-or-reinstall-windows-10-on-your-dell-computer
KBrown
4 Posts
0
December 28th, 2021 08:00
A complete diagnostic check was completed about 5 minutes before my post. All systems passed. Here is the HDD info
KBrown
4 Posts
0
December 28th, 2021 09:00
A complete diagnostic test was done and resulted in All test passed Validation 72979
Also, I do not have another computer in which to create a backup recovery drive
nyc10036
4 Operator
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5.6K Posts
0
December 28th, 2021 10:00
We can't see the JPG you posted.
An extended diagnostics of hard drive takes longer than 5 minutes.
KBrown
4 Posts
0
December 28th, 2021 10:00
That is correct. The process completed about 5 minutes prior to my post for help. The complete process was two steps and took approximately 45 minutes to an hour.