10 Elder

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30.6K Posts

December 28th, 2021 08:00

Before doing anything, run an extended diagnostic on the drive -- F12 at powerup.  You may be seeing a drive that's failing.

This system has either an eMMC SSD on the mainboard (not replaceable short of a replacement mainboard) or a 2.5" spinning hard drive (replaceable, and you should consider a 2.5" SATA SSD to replace it if it's failing).

Once the hardware is tested and either passes or is replaced, you will need to prepare a recovery flash drive for your system (using a working system with an Internet connection):

https://www.dell.com/support/kbdoc/en-us/000176966/reset-or-reinstall-windows-10-on-your-dell-computer

4 Posts

December 28th, 2021 08:00

A complete diagnostic check was completed about 5 minutes before my post.  All systems passed.  Here is the HDD info 

image.jpg

4 Posts

December 28th, 2021 09:00

A complete diagnostic test was done and resulted in All test passed Validation 72979

Also, I do not have another computer in which to create a backup recovery drive

4 Operator

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5.6K Posts

December 28th, 2021 10:00

We can't see the JPG you posted.

An extended diagnostics of hard drive takes longer than 5 minutes.

4 Posts

December 28th, 2021 10:00

That is correct.  The process completed about 5 minutes prior to my post for help.  The complete process was two steps and took approximately 45 minutes to an hour.  

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