G5 5587 Keyboard Problems

Same issue, i bought the laptop in august 2018, the problem i think was appear like 5 month ago or maybe first i don't remember exactly. I use the laptop connected to a external monitor and a keyboard so i don't care stand so much on the problem, but when i have to use the laptop's keyboard is like a pain , just press so much and so strong then eventually the keybutton start to run again.

I have the problem with the following keybutton: 2 , w , s, x , Capslock.

I have to say that i never open the laptop or do strange stuff on it, i only clean that with air in the fan.

Same problem here with the same row of keys 2wsx and can also get the s to work by hitting sd. This seems too specific to be a hardware issue unless its a defect of the keyboard. 

Did anyone find a solution??

Same problem. No malware. Keys will randomly stop working and others will then act as shortcuts to various screens in the OS. Have all ease of use measures turned off.

Same row is giving me issues. Sometimes it works fine, other times not at all. I've just discovered that if I type the letter to the right of the row it will type the troublesome row too. This makes writing very difficult although it's better than doing without the letters I need. The fact that this specific problem is happening to a lot of people all at once, same row, is rather suspicious. 

ame here

can omebody at dell look into thi obviou bug ? it i o frutrating !!!

I'm eperiencing the ame problem: a you can imagine, it' infuriating...

The letter that are not orking are the one reported by other people, of coure I cannot rite them becaue they don't ork: grrr

I am having the same problem and I have identified these keys:  W, S, Capslock

It started around May 20, 2020.

Other info:

- I primarily notice this in a game I play, DayZ, but it happens in windows too (e.g. notepad, press the start button and start typing).

- If I hold down E when W isn't working, W works.

- IF I hold down D when S isn't working, S works.

I applied the latest updates with no success.

*RANT ON*

Very disappointed with DELL.

- When I bought this laptop games were unplayable because of the way it was configured out of the box (swap file NOT on SSD)

- I get the same survey spam email from them after I filled it out.

- Tons of spam asking me to pay for additional support.

My last laptop lasted 5 years WITH NO PROBLEMS until I had to replace the fan (probably because I didn't dust enough in my apartment).

*RANT OFF*

Please fix this DELL.

Hi all.

Did not work keys WSX2 and Caps Lock, after installing the BIOS v1.13.0, everything worked.   I hope that there will be no changes.

after updating to bis v 1.13.0, still doesn't work for me

I have thi problem with my brand new Dell G5 5500, but with lots of rows of keys, even the spacear! This typing is unedited and you can tell howbad it can be! One thing I tried is oldin one of the intermttent keys down in googl an sawthat it paused i nincrements of about a secod. i am curentl running Dell Update to see if pdatig stuff heps. Wish me luck! I will update whether it worksornot. 

I have exactly the same problem. 2,w,s,x do not work.

Sometimes they work, if I press the button next to them at the same time. 

Please answer this Dell. 

Thanks for your help.

Have a similar issue with the G5 5590 - although it seems to be all keys i have random drop outs.

Tried in safe-mode but still the same. Perhaps a thermal problem with the heat damaging keyboard? Its only 3 months old though, so still i warrenty

I think i found the problem (which might help some users here?)

I had a USB-C cable plugged into the thunderbolt port that seems to interrupt the keyboard key stokes....

Probably an issue with the cable which interferes with the keyboard polling?