Chrisadell
2 Iron

How long should Bios update take? Looks like frozen

Hi
Finally I dared to update the Bios (with a full loaded battery - that took me some months to receive - and the AC in place!!).
I downloaded the Bios update from the Dell Driver page, and after the download I clicked on install.
Then I closed all other programs and clicked ok.
Quickly it started to shot the laptop down, and now it shows a blue screen with message "Closing down" - in spanish.

I know it's dangerous to loose power while updating the Bios, but I thought the process was quick like some secs.
If the bluescreen persists, should I hard reboot?

I wanted to add a photo of the screen, but looks like it's not allowed anymore.

So basically its a blue creen saying "Apagando equipo"

Seems like frozen. 

A bit scary!

Thanks

Dell Inspiron 14 3437

 

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13 Replies
Chrisadell
2 Iron

Re: How long should Bios update take? Looks like frozen

Now the screensaver came into action, and soon it will be dead?
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Chrisadell
2 Iron

Re: How long should Bios update take? Looks like frozen

Against all odds it finally restarted. This time I was happy to hear the loud buzzer that announces the failing cmos batterie 😉

BUT

Nothing is updated. 

I checked my Bios version, it is still the same (A02)

Maybe I should avoid a new stress and just let it like it is. Better an old Bios than a broken motherboard.

So scary!!

 

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Mary G
5 Iridium

Re: How long should Bios update take? Looks like frozen

Make sure you buy a new coin cell cmos battery and install it according to your manual. It's cheap, only $2 or so.

That was a good idea not to force a bios update. As long as the computer is running OK don't update the bios unless told to by a support tech at Dell.. 

 

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Chrisadell
2 Iron

Re: How long should Bios update take? Looks like frozen

Thank you Mary,

In fact, I had looked at the manual that explains how to change the CMOS battery and it's horrendous, it needs to quit almost every piece of the laptop. Congratulations to the engineers who designed this machine.

I don't feel able to do that.

And my tech guy takes a fortune for the smallest task and always does more than asked, to justify the price. Regarding the Bios update, yes there are quite a few things that are not working on that computer, like it freezes all the time, windows start button not working nor cortana, no keyboard light, unresponsiveness of touchpad and keyboard, stand by mode not working (instead it restarts), when plugged on AC charger it restarts too, and some other things, besides being slow in general.

So I put a lot of energy in getting this new battery delivered (the big one) and now that I have it the Bios update still doesn't work. But looks like it's just not possible or it will break completely.

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Juliatom543
1 Copper

Re: How long should Bios update take? Looks like frozen

mine freezes too.

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rjlanc
1 Copper

Re: How long should Bios update take? Looks like frozen

Brand new Inspiron 15 with 5584 Chipset that I was advised to urgently update after purchasing today and checking the Dell site for updates.

After starting the update file it ran for a few minutes then began a restart but it has been showing a blank black screen for over 20 minutes now.

I still hear the fan so it did not turn off.

 

no idea what is happening and I wonder how long I should leave it?

 

 

 

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Highlighted
Moderator
Moderator

Re: How long should Bios update take? Looks like frozen

rjlanc,

 

Click my name and private message me the pc service tag number.

 

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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Moderator
Moderator

Re: How long should Bios update take? Looks like frozen

rjlanc,

 

I am still waiting on the system service tag. Did you get the issue resolved?

 

 

Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Where do I find my Dell PC Service Tag or Express service code?
Where do I post SA (SupportAssist) issue/questions?
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Mau77
1 Copper

Re: How long should Bios update take? Looks like frozen

Hello Jesse,

same issue with an inspiron 5584, trying to update BIOS to 1.5.2

How should I proceed?

 

Kind regards, Maurizio

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