Inspiron 15 5559 Webcam Driver

Intel(R) RealSense(TM) 3D Camera (Front F200) RGB

Intel(R) RealSense(TM) 3D Camera (Front F200) Depth

That's the description.

What is in the Hardware Info tab?

Not sure if what you're trying to ask. If you could let me know where to look for in Device Manager under Cameras and then clicking on device's properties.

I also did check for updated drivers. It reported that it's most recent version.

So far, I found this event view:

3/27/2020 - 4:27:13pm
Device USB\VID_8086&PID_0A66&MI_00\6&85EB30A&0&0000 was deleted.
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

3/27/2020 - 4:30:32pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 requires further installation.

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_1908&PID_2311&MI_00\6&2ec04656&0&0000
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Location Path:
Migration Rank: 0xF000FFFF0000F120
Present: false
Status: 0xC0000719

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was configured.

Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Driver Date: 06/21/2006
Driver Version: 10.0.18362.693
Driver Provider: Microsoft
Driver Section: USBVideo.NT
Driver Rank: 0xFF2002
Matching Device Id: USB\Class_0e
Outranked Drivers:
Device Updated: false
Parent Device: USB\VID_8086&PID_0A66\046150353706

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was started.

Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Service: usbvideo
Lower Filters: WdmCompanionFilter
Upper Filters:

Hmmm.  I could not find the hardware info.

Which tab in the Properties section of the cameras in the device manager?  

I did find this:

3/27/2020 - 4:27:13pm
Device USB\VID_8086&PID_0A66&MI_00\6&85EB30A&0&0000 was deleted.
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

3/27/2020 - 4:30:32pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 requires further installation.

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was not migrated due to partial or ambiguous match.

Last Device Instance Id: USB\VID_1908&PID_2311&MI_00\6&2ec04656&0&0000
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Location Path:
Migration Rank: 0xF000FFFF0000F120
Present: false
Status: 0xC0000719

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was configured.

Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Driver Date: 06/21/2006
Driver Version: 10.0.18362.693
Driver Provider: Microsoft
Driver Section: USBVideo.NT
Driver Rank: 0xFF2002
Matching Device Id: USB\Class_0e
Outranked Drivers:
Device Updated: false
Parent Device: USB\VID_8086&PID_0A66\046150353706

3/27/2020 - 4:30:40pm
Device USB\VID_8086&PID_0A66&MI_00\6&85eb30a&0&0000 was started.

Driver Name: usbvideo.inf
Class Guid: {ca3e7ab9-b4c3-4ae6-8251-579ef933890f}
Service: usbvideo
Lower Filters: WdmCompanionFilter
Upper Filters:

that is the third time I've tried to respond but Dell keeps deleting it because I included the log info of how they tried to keep installing the driver.

This time, I'm not including this in. 

As for driver info. Can you tell me where to find this info?

Thanks.

also I tried to run Camera app on my laptop.  They reported the following error:

Something went wrong

If you need it, here's the error code:

0xA00F4271 (0x8007001F)

I had this same problem and error codes. Did you find a solution?

Unfortunately - no solutions. The only solution I could find was to "disable" a certain USB port where the camera is connected from inside from going to "sleep".

The issue seems that the camera stops working whenever Inspiron 5559 goes to sleep mode. Apparently, it is a known issue for that particular model that was caused by Windows update about two years ago. Intel seemed not be interested in fixing this problem. Both Microsoft and Intel are pretty much pointing the finger at each other. Dell seems not be interested in helping resolving this issue by issuing an Dell update that would address it by turning off the sleep-mode for that specific USB port.

The camera will not wake up from sleep mode at all. The only solution is to reboot computer. Which works 75% of time. The 25% time it did not work, I just have to uninstall the camera driver and reboot. That usually fix the problem ... until the next time laptop goes to sleep.

I would do a clean installation of the newest version of Windows 10 v1909 and see if it works better.

.

Thanks for the response. I just disabled the entire computer from going to sleep and that has worked so far. Not a great solution, but it works ok.

@jack333333 

The reason disabling going to sleep works is probably because the webcam is a USB device and Windows is putting the webcam to sleep but not waking the webcam up.

There is a setting in Windows about letting Windows to put USB devices to sleep to save power.

.

@GeoErick Could you tell me what you did to disable the internal USB device (webcam) from sleeping? 

'The only solution I could find was to "disable" a certain USB port where the camera is connected from inside from going to "sleep".'

I read this article and from my understanding you can go into the device manager and provide power to external USB devices during sleep, but I wasn't able to find the power management tab for the RealSense camera.

For now, i'm stuck with uninstalling the drivers and rebooting the computer whenever my dad calls to say his webcam isn't working. I don't see why Dell, Microsoft, or Intel haven't fixed this known issue.

Thanks!

@Julian Frias 

I tried that before, but I didn't like how some advanced camera features like Windows Hello wouldn't work. I was able to "solve" the issue by setting the computer to NEVER sleep, but hibernate instead of sleep by modifying a few advanced power plan settings. I can explain those settings in detail if anyone wants. I previously replaced the internal Hard Drive with a sata SSD, so it only takes 15-20 seconds to load, and the camera doesn't stop working like it did when it was set to sleep. The only downside is that you have to wait those 15 seconds, and that you have to press the power button after you re-open the lid. Once it loads your computer is just like it would be if it was waking up from sleeping, and the camera works fine. And it also doesn't affect battery life like it would if you completely disabled sleep.

I have the same problem. The only solution i found is to uninstall the Intel 520 graphics and let the windows camera driver.

It´s works fine but you lose a lot of video features.