1 Rookie

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5 Posts

October 17th, 2020 14:00

Windows 10 I believe 

*edit to reply*. I didn’t install an OS on the New hard drive.   I unplugged the old HD and plugged the new one in.   Haven’t been able to get the laptop booted yet to install a new OS.  Windows 10 was on the old HD

4 Operator

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6.2K Posts

October 17th, 2020 14:00

Welcome to the Dell Community @DDB from YYC 

What Operating System did you install on the new hard drive???

Best regards,

U2

How to Download and Use the Dell OS Recovery Image in Microsoft Windows:

https://www.dell.com/support/article/en-us/sln299044/how-to-download-and-use-the-dell-os-recovery-image-in-microsoft-windows?lang=en

4 Operator

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6.2K Posts

October 17th, 2020 14:00

@DDB from YYC 

Did you install a Dell Recovery Image or did you use a W10 media created image???

Regards,

U2

1 Rookie

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5 Posts

October 17th, 2020 14:00

No I didn’t do either.  I will try the OS recovery tool

4 Operator

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6.2K Posts

October 17th, 2020 15:00

Your very welcome @DDB from YYC 

Regards,

U2

4 Operator

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6.2K Posts

October 17th, 2020 15:00

@DDB from YYC 

You have to boot from a Dell USB recovery image.

How to Download and Use the Dell OS Recovery Image in Microsoft Windows:

https://www.dell.com/support/article/en-us/sln299044/how-to-download-and-use-the-dell-os-recovery-im...

Regards,

U2

Create Windows 10 installation media:

https://www.microsoft.com/en-us/software-download/windows10

1 Rookie

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5 Posts

October 17th, 2020 15:00

Thanks so much.   Will try this and let you know.  Appreciate the info. 

1 Rookie

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5 Posts

October 31st, 2020 09:00

finally got around to this.......and omg that was so easy and it worked!

thanks so much!

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