Inspiron 5401 - An operating system exception was caused by system memory

GET THE FIX, dell !!!

The first set of updates from dell seemed huge, especially for something just built.  Yes, there is a problem within dell's first set of updates, and it included a bios.

I had to finally install windows from scratch, losing lots of time.  Now, I have a new dell computer whereas I'm afraid to update from its manufacturer.

not an expert, here are my notes:

Sleep problem  &   Dell Support Assist auto scan initiation = Related problems:

++++++++++++++++++++

+++++++++++++++++++++

So, uninstalled just about everything old,

But hp printer stuff & a few ms-store apps

Result when sleep:

A shutdown…

Problem signature

Problem Event Name:                       BlueScreen

Code:   19c

Parameter 1:                                      50

Parameter 2:                                      ffffca01c23bc080

Parameter 3:                                      0

Parameter 4:                                      0

OS version:                                        10_0_19043

Service Pack:                                      0_0

Product:                                             768_1

OS Version:                                        10.0.19043.2.0.0.768.101

Locale ID:                                          1033

++++++++++++++++

Came across windows ‘find & fix bluescreen problems’ offer in cortana search and

Trouble shooting wizard  -  is disabled because its not on this version of windows

++++++++++

Problem signature

Problem Event Name:                       BlueScreen

Code:   9f

Parameter 1:                                      3

Parameter 2:                                      ffffa683a2273050

Parameter 3:                                      fffffb07bc62f750

Parameter 4:                                      ffffa683a280c920

OS version:                                        10_0_19043

Service Pack:                                      0_0

Product:                                             768_1

OS Version:                                        10.0.19043.2.0.0.768.101

Locale ID:                                          1033

++++++++++++++

Updated all

++++++++++++++++

how to fix windows 10 driver power state failure - Microsoft Community

March 7, 2017

++++++++++++++++++++++

Solved: Driver power state failure [Windows 10, Nvidia, SSD] (windowsreport.com)

• Driver Power State Failure blue screen – 0x0000009f error screen on startup is usually triggered by a driver-related issue. The problem has been solved by Microsoft in update file KB 2983336.

How can I fix Driver Power State Failure?

1. Update your drivers
2. Enter Safe Mode and remove recently installed drivers
3. Perform an SFC scan
4. Change your Power Settings
5. Change your Power Plan Settings
6. Disable or remove your antivirus software
7. Revert your graphics card drivers to the older version
8. Change Power settings in Nvidia Control Panel
9. Change your device’s power options

Go there for specifics Solved: Driver power state failure [Windows 10, Nvidia, SSD] (windowsreport.com)

++++++++++++++++++++++++++

Dell BSOD Driver Power State Failure

Driver Power State Failure is a Blue Screen of Death error and occurs mostly as a result of an incompatible driver installed. ... The error is caused by the power settings or because some drivers are having incompatibility issues in the system.

Repeated sleep showed

Bluescreen info ending in   DRIVER POWER STATE FAILURE

Dell Inspiron 7000 problem  SLEEP problem BlueScreen 9f 14f

Lets try uninstall d ss, but first a few tries on window

Aha- a new seen window appear, maybe instigating dell:

This new window couldn’t be replicated, but have seen it before=

A black window…  …memory error?

++++++++++++++

Left click on ss opens buttons to repaire (tried 6/26am)  …didn’t work

Also reset   and   uninstall in this area.

+++++++++++++++++++

Similar thread answers

Update ss to latest 3.0.2.48

Or

Uninstalling is the best option since you can always reinstall if you need to, but here is another option that might work. Open Task Manager, Startup tab and disable Support Assist from loading at every boot. It can be run manually and doesn't need to be starting every time. It really is an unnecessary crutch for experienced users IMO.

You might need to select More details in Task Manager to see the Startup tab. 

Dave-never was in startup, 3.9.13.0

+++++++++++++++++++++++

6/25 contacted dell chat, asked to send solution email w/I week

+++++++++++++++++++

Dell Support Assist’s “memory test scan” is automatically initiated (improperly) whenever sleep mode is supposed to occur.

The setting for dell support assist is set for once a month, so that’s covered.

The settings for sleep within windows (methods: timer battery, timer a/c, lower-left power options, pressing power button when running, closing lid) have been explored to no avail & they all cause the scan action.  This “unwanted self-initiation” has also been seen when the computer has been shut down, then I hear the fans whirling and are able to catch a glimpse of the ‘support assist screen-hardware scan’.

New dell 15 7501 windows 10 home has done this since the computer’s recent purchase.  Yes, everything has been updated (several times), with a surprising 635MB or so from dell recently.   

The above is a recent addition which should be added to the below previously posted about the flip-side, being the sleep problems:

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Dell Inspiron 7000 problem  SLEEP error BlueScreen 9f 14f

All 3 methods of sleep end in shutting down and memory scan test by support assist.  

• Set to sleep via power lower left.

Problem 2min later as, trying to press keys wakeup,

Error screen, restarts itself

Problem signature

Problem Event Name:                       BlueScreen

Code:   14f

Parameter 1:                                      4

Parameter 2:                                      1

Parameter 3:                                      ffffbc85aea8f620

Parameter 4:                                      fffff5816406aa50

OS version:                                        10_0_19043

Service Pack:                                      0_0

Product:                                             768_1

OS Version:                                        10.0.19043.2.0.0.768.101

Locale ID:                                          1033

And this error was not sent.

Tried again & screen goes black and freezes from starting for several minutes.

• Closing the lid (set to then sleep).

It shuts down and won’t wake up. 

It will not re-start, trying twice.

Holding start for a while,

Screens come up: support assist onboard diagnosis and request to scan system to check memory (and allows itself before OK),

Then restarts automatically.

Problem signature

Problem Event Name:                       BlueScreen

Code:   9f

Parameter 1:                                      3

Parameter 2:                                      ffffdb08f46c5050

Parameter 3:                                      ffffeb8d50087ba0

Parameter 4:                                      ffffdb08f483e8a0

OS version:                                        10_0_19043

Service Pack:                                      0_0

Product:                                             768_1

OS Version:                                        10.0.19043.2.0.0.768.101

Locale ID:                                          1033

Not reported.

• Lets cover all – sleep by time setting…

So, with both screen/sleep/battery/plug all set to 1 hour, but to test sleep on battery set to 10 min. …

Came back 17min. later to a signin screen.  Don’t know if the support assist started scanning, but that has happened in the recent past.

Problem signature

Problem Event Name:                       BlueScreen

Code:   9f

Parameter 1:                                      3

Parameter 2:                                      ffffe3090ce86050

Parameter 3:                                      ffffcc87ac47f750

Parameter 4:                                      ffffe30911797920

OS version:                                        10_0_19043

Service Pack:                                      0_0

Product:                                             768_1

OS Version:                                        10.0.19043.2.0.0.768.101

Locale ID:                                          1033

So, is this 3-tier sleep problem dell’s responsibility (Inspiron 15 7501) or windows 10 home?  Dell has issued a new model computer vs. Windows 10 is how old now.

Side Notes: haven’t tested shut-down timing settings…

Also, I have no idea why the settings are designated for “screen” both battery & plug, except maybe the screen powers up quicker than the computer from sleep.  Also found a mysterious “show hibernate in power settings- how’s hibernate different than sleep?

Also haven’t tested for other options for when screen-lid is closed (screen, lock, whatever).

There’s also an area for ‘power settings _____’ or configurations, whereas theres one supplied windows versions (more creatable) and a dell version, hence dell created their (probably preferred) configuration.  They both have the same choices for sleep.  Anyhow, its set to dell, because they had to have their reason to create it, yet neither solve the sleep problem.

Addendum: aha, sleep is not the problem? The problem is occurring before it sleeps- dell support assist is doing strange things.

   6/23  Dhatted dell Abhishek C. wil e-mail solution

Our Company receive 150 Latitude 3410 Laptop issue is reported in every laptop also. Bios downgrade done but Keyboard not working properly. This is Weird issue comes once in 24 hour.

Update : Still no ETA from Dell's Engineering on this 

Now they are recommending different options until a final fix is released 

1. Models which support Block Sleep in BIOS.  Can go to BIOS > Power and Turn On Block Sleep this will take away Sleep and will use Hibernation only 

2.If your BIOS doesn't have Block sleep option > Set Hibernation to 20 minutes.  

3. Last option is to Disable network Connected standby

With New BIOS 1.8.1 the issue has been resolved on my laptop.