Inspiron

Last reply by 09-25-2021 Solved
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2 Bronze
2 Bronze
3891

Inspiron 5570- SupportAssist OS Recovery Tools downloads but not installing

Hi,

There is something horribly wrong with SupportAssist. I ran it and found updates for SupportAssist OS Recovery Tools Version: 5.4.1.14954 and SupportAssist OS Recovery Tools Plugin for Dell Update. It is 9 pm, it took quite a long time to download SupportAssist OS Recovery Tools, but it hasn't installed it since it started at 5 pm. I have read that according to other customers it just never ends.

What is wrong with this software? Why it never finishes installing? Even, I downloaded the software updates since it fails to download and install updates with Dell Updates and even after that SupportAssist finds those pieces of time-waiting updates...

I uninstalled SupportAssist, reinstalled it with the latest version from the internet, and the same absurdity, never ending updating process.

Any suggestions on how to fix this insanity?

Solution (1)

Accepted Solutions
4 Beryllium
3709

Hi Desmodus1984:

I had a similar problem on my Inspiron 5584 - see my 13-Apr-2021 thread Problem Updating To SupportAssist OS Recovery Tools v5.4.1.14594

It took four or five manual update checks with Dell SupportAssist v3.8.1 (Home | Get Drivers & Downloads) before the SupportAssist OS Recovery Tools v5.4.1.14954 finally installed correctly.  The Dell SupportAssist OS Recovery Plugin for Dell Update v5.4.1.14954 update (released 08-Apr-2021) wasn't detected by Dell SupportAssist on 13-Apr-2021 and wasn't updated for another week.
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64-bit Win 10 Pro v20H2 build 19042.928 * Firefox v88.0 * Microsoft Defender v4.18.2103.7 * Malwarebytes Premium v4.3.0.98-1.0.1273 * Dell SupportAssist v3.8.1.23 * Dell Update 4.1.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

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Replies (7)
7 Thorium
3740

I don't use it.

I download and install drivers from Dell.com

4 Beryllium
3710

Hi Desmodus1984:

I had a similar problem on my Inspiron 5584 - see my 13-Apr-2021 thread Problem Updating To SupportAssist OS Recovery Tools v5.4.1.14594

It took four or five manual update checks with Dell SupportAssist v3.8.1 (Home | Get Drivers & Downloads) before the SupportAssist OS Recovery Tools v5.4.1.14954 finally installed correctly.  The Dell SupportAssist OS Recovery Plugin for Dell Update v5.4.1.14954 update (released 08-Apr-2021) wasn't detected by Dell SupportAssist on 13-Apr-2021 and wasn't updated for another week.
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64-bit Win 10 Pro v20H2 build 19042.928 * Firefox v88.0 * Microsoft Defender v4.18.2103.7 * Malwarebytes Premium v4.3.0.98-1.0.1273 * Dell SupportAssist v3.8.1.23 * Dell Update 4.1.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

4 Beryllium
3397

Hi Desmodus1984:

Did your SupportAssist OS Recovery Tools v5.4.1.14954 update ever install successfully? I see that Dell employee @DELL-Chris M marked my 30-Apr-2021 post as the solution but I want to be sure that my suggestion actually helped.
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64-bit Win 10 Pro v20H2 build 19042.1052 * Firefox v89.0.2 * Microsoft Defender v4.18.2106.6 * Malwarebytes Premium v4.4.2.123-1.0.1358* Dell SupportAssist v3.10.0.47 * Dell SupportAssist Remediation v5.4.1.14954 * Dell Update v4.2.1
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

2 Bronze
2 Bronze
3369

so what does it take to fix this?????

3355

Hi oldmo:

Not being able to install the current Dell SupportAssist OS Recovery Tools v5.4.1.14954 (a.k.a. Dell SupportAssist Remediation / Dell System Repair) might not be a bad thing given all the bugs that have been reported for this version. I'm beginning to wonder now if Dell has finally pulled v5.4.1.14954 from their backend servers.

There is a serious bug in v5.4.1.14954 where installation may wipe partitions higher than C:\ drive (see balji's 05-May-2021 SupportAssist Deleted My Partitions While Installing OS Recovery). Dell has acknowledged this problem and Dell employee @NikhilKiroula posted on 15-Jul-2021 in DELLKaren's thread Problems with SupportAssist 3.10.0.47 that "We have removed System Repair settings from SA from 3.9.2 release onwards due to some major issue with SA OS Recovery tool during partitioning process".

There are other minor bugs reported for the SupportAssist OS Recovery Tools. For example, see my 02-May-2021 post in DELLKaren's "Successful Application Reconfiguration" and SupportAssist how creation of system repair points (snapshots) by the SupportAssist OS Recovery Tools can trigger a flood of Successful Application Reconfiguration messages in the Event Viewer and the Win 10 Reliability Monitor (Control Panel | System and Security | Security and Maintenance | Reliability Monitor). Dell employee NikhilKiroula confirmed <here> on 01-Jul-2021 that the SupportAssist OS Recovery Tools is triggering these events.

I've decided it's not safe to be running the SupportAssist OS Recovery Tools v5.4.1.14954 on my system so I've changed the Startup Type of my Dell SupportAssist Remediation service to DISABLED (Start | Windows Administrative Tools | Services | Dell SupportAssist Remediation) so it doesn't start at boot-up while I decide if it the entire program should be permanently removed.

Win 10 v20H2 Serivces Dell SA Remediation Service Still Disabled 16 Jul 2021.png

Note that I regularly back up all my personal data to a removable USB backup drive using a free utility called Karen's Replicator and have enabled the built-in Windows 10 System Restore feature (disabled in Win 10 by default). I also use Macrium Reflect Free to create the occasional full disk image of my entire hard drive that I save on the same removable USB backup drive, and I created a bootable USB emergency rescue media with Macrium Reflect that I can use to boot my computer and re-image my entire hard drive to an earlier date if disaster ever strikes. With these precautions in place it's not necessary for me to have Dell's SupportAssist OS Recovery tools running in the background on my system and creating Dell system repair points (snapshots) for emergency recovery.
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64-bit Win 10 Pro v20H2 build 19042.1110 * Firefox v90.0.2 * Microsoft Defender v4.18.2106.6 * Malwarebytes Premium v4.4.3.125-1.0.1387 * Dell SupportAssist v3.10.0.47 * Dell SupportAssist Remediation v5.4.1.14954 * Dell Update for Windows 10 v4.2.1 * Macrium Reflect Free v7.3.5925 * Karen's Replicator v3.7.6
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

3 Silver
3131

SupportAssist OS Recovery Tool is no longer available as an update through SupportAssist, Dell Update, or support.dell.com. Instead, it can be downloaded from here:

https://www.dell.com/support/home/en-us/drivers/osiso/recoverytool

Further documentation can be found here:

It is probably a waste of bandwidth to issue a nearly 1 GB operating system image that will be outdated in a matter of months, and b/c SAOSRT now has the option to download the most recent OS version anyway.

From Dell Update the missing update can be observed as follows:

Note the Release IDNote the Release ID

 

Follow the site linkFollow the site link

 

No file for the Release ID existsNo file for the Release ID exists

 

3119


@samus1 wrote:

SupportAssist OS Recovery Tool is no longer available as an update through SupportAssist, Dell Update, or support.dell.com. Instead, it can be downloaded from here:

https://www.dell.com/support/home/en-us/drivers/osiso/recoverytool ... 


Hi samus1:

Are you certain about that? I received an ~ 350 MB update for the SupportAssist OS Recovery Tools v5.4.3.15135 on 29-Jul-2021 that updated Dell SupportAssist Remediation (listed at Control Panel | Programs | Programs and Features) to v5.4.3.15135. When enabled, this software creates system repair points (snapshots) each day that are stored in a hidden folder at C:\ProgramData\Dell\SARemediation\SystemRepair\ and can be used to roll your system back a few days or weeks if it becomes unstable (i.e., similar to the way that the built-in Windows System Restore feature works but with a few extra bells and whistles). I haven't seen any official announcement that this software is obsolete and will no longer be updated via utilities like SupportAssist or Dell Update.

Win 10 v21H1 Control Panel Programs Dell SupportAssist v3_10_3_3 19 Sep 2021.png

If I understand correctly, the Dell OS Recovery Tool v2.3.6096.0 (not the SupportAssist Recovery Tools v5.x mentioned above) you are referring to that is available at https://www.dell.com/support/home/en-ca/drivers/osiso/recoverytool is just a small 22 MB utility that can be used to create a bootable USB recovery drive. If your computer ever fails to boot from your hard drive this USB recovery media can be used to boot up your computer and "remove all data and software from your PC's hard drive and restore the factory-installed operating system."
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64-bit Win 10 Pro v21H1 build 19043.1237 * Firefox v92.0.1 * Microsoft Defender v4.18.2108.7 * MB Premium v4.4.7.134-1.0.1464 * Dell SupportAssist v3.10.3.3 * Dell SupportAssist Remediation v 5.4.3.15135 * Dell Update for Windows 10 v4.3.0
Dell Inspiron 15 5584, Intel i5-8265U CPU, 8 GB RAM, Toshiba KBG40ZNS256G 256 GB NVMe SSD, Intel UHD Graphics 620

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