Run a Computer Diagnostic

To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information about how to run Diagnostics, and to determine the issue, see Dell Knowledge Base Article:

• Resolve Hardware Issues With Integrated and Online Diagnostics (SupportAssist ePSA, ePSA or PSA Error Codes)

If the onboard diagnostics and other troubleshooting have not identified the root cause of the lock ups, you may want to consider running the Quick Test or Full Scan at Dell personal computer Diagnostics. You can locate these diagnostics at the link below:

• Dell Personal Computer Diagnostics

Hi AdrianG001,

Thank you for the prompt response.

I tried both of those suggestions, including running the full diagnostic scan, and no hardware issues were found.

This has me scratching my head as my laptop literally restarted itself when I left it idle for 15 minutes when the computer turned on after the tests..

Any other ideas?

Did you ever find a solution for this? I'm having the same issue with my Inspiron 15!

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Hi, I'm experiencing the same problem with my 10-month-old Inspiron 7306 2n1 and no hardware problems or any other issues were diagnosed in those links. How can I solve this problem??

I have lost all my work today twice due to these random rebootings of my computer. I cannot have it restarting out of nowhere like this.