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Intel(R) Smart Sound Technology (Intel(r) SST) OED error Code 10 on Inspiron 14 5000 2-in-1
Hi, Its been over an year since I bought Dell Inspiron 14 5000 2-in-1, I never had the issue. But suddenly my mic stopped working on both pc and headphone I connected, I checked on device manager, it says,
Intel(R) Smart Sound Technology (Intel(r) SST) OED
This device cannot start. (Code 10)
Failed to load external libraries.
I have tried to uninstall the drivers and restart my pc, it still doesn't fix the problem. I have tried dozens of method but the problem continues. My speakers are working fine but my mic are not working. If anyone have a solution please don't hesitate to pass along.
Abhishek_909
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May 26th, 2021 09:00
Yes, I have found a solution.
First of all, go to device manager.
Then right click on Intel(R) Smart Sound Technology (Intel(r) SST) OED.
Click on uninstall the driver and make sure you check the box that says delete the driver software for the device, then uninstall.
Restart the pc.
It worked for me and I hope it will work for you too.
Be.Mo
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May 22nd, 2021 04:00
I have exactly the same problem on my Vostro 5490, please let me know if you found any solution.
Adimad
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May 23rd, 2021 09:00
Me too
Sandroche
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June 2nd, 2021 13:00
Worked wonders!!! Thank you so much. Have been trying to figure this out since exactly the same date of the post 5/20/21. Not sure WHY or WHAT was the cause, but I noticed there was an system update just the day before. FINALLY, a resolution. Thanks a million and best thing is I didn't have to pay the Geek Squad to fix it.
tc0111394
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June 14th, 2021 12:00
So I had same problem on a Inspiron 5491 2 in 1, just a bit to add ,...
byakuyaobi
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July 14th, 2021 00:00
THIS HELPED ME! THANK YOU!
Shilpashaw
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July 15th, 2021 05:00
Thank you so much ,this worked for me .I so happy.
Vodzoo6966
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October 20th, 2021 00:00
After the in-place update to Windows 20H2, In my case, updating the BIOS to the latest version did the trick, on my Precision 5530.
I have also installed the latest Realtek sound driver from the Dell laptop's support page.
l44444444
20 Posts
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November 14th, 2021 20:00
Did not work I have the same issue device canot start code 10 deleted the driver delete does not help my problem with an x on speaker icon and says that there are no speakers present although i have 2 dell monitors attached that both have speakers
AdrianG001
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November 16th, 2021 04:00
Resolution
tc0111394
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November 30th, 2021 05:00
Did you follow instructions I put on to the letter?
Use fix below
Use Regedit and change key below
01) HKEY_LOCAL_MACHINE\SYSTEM\controlSet001\Services\HDAudBus
Modify REG_DWORD "Start" and set it to 3
Go back into computer management >>> device manager and uninstall the "high definition audio controller"
Scan for hardware changes and it should pick up the generic driver and audio should work again.
tc0111394
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November 30th, 2021 05:00
So I had same problem on a Inspiron 5491 2 in 1, just a bit to add ,...