Laptop Won’t Boot

Question

I have an Inspiron 15 3000 series. Yesterday, it was working just fine and when I opened to start it today, I pushed the power button and all that happened was the battery LED on the front of the laptop flashed once, the computer made the usual 'clicking' sound that it does at startup and the screen had a brief flicker, but does not go any further in the booting startup. Initially, I thought that maybe it was because the battery was too low, so I plugged it in again and made another attempt to start it and the same thing happened. I then tried unplugging it, removing the battery and holding down the power button for 30 seconds to drain any residual charge. I reinserted the battery, plugged it in again and the same thing happened. Still thinking it was still not charged enough to start, I just kept it plugged in a while before trying again. Same thing happens: The battery LED flashes once, it makes the usual startup 'clicking' sound and then does nothing more. I have tried removing the battery and draining any residual charge multiple times with no change. Is there something else I can try?

ejn63 · Answer

Remove the hard drive or SSD and see if the system will power up to a boot screen.  If it will, the drive is bad.  If it will not, the mainboard is bad.

U2CAMEB4ME · Answer

Welcome to the Dell Community @cpuaggie

Hold down the "D" key, push the power button, release the power button, wait 2-3 seconds and release the "D" key

The laptop should go through an LCD test of solid White, Red, Green, Blue and Black 2 or 3 times.

After completion it should try to automatically boot 2 or 3 times.

If it does not boot, then the next thing would be to disconnect the BIOS/CMOS battery.

Since you did not post the exact model number I am unable to tell where the Coin-cell battery is located.

Best regards,

U2

AdrianG001 · Answer

Perform a hard reset.

Turn off the computer.
Disconnect the AC adapter or power cable from the computer, and remove the battery (for Dell laptops with removable battery).
NOTE: For Dell laptops that have a nonremovable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC).
For Dell laptops with removable batteries, see the User Guide for your Dell laptop for step-by-step instructions to safely remove the battery.

NOTE: On select Dell Latitude laptops, try to recover the laptop using the forced ePSA method from a POST or boot failure. To learn more, see the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
Disconnect all devices such as USB drives, printers, webcams, and media cards (SD/xD).
Press and hold the power button for 15 to 20 seconds to drain residual power.
Connect the AC adapter or power cable and the battery (for Dell laptops).
If your Dell computer can turn on but is unable to boot into Windows, identify the symptoms and follow the appropriate troubleshooting guide.
If your Dell computer is not able to turn on, follow the troubleshooting guide for no power symptom in the table below.

U2CAMEB4ME · Answer

@cpuaggie

Now try to reset the CMOS/BIOS.

https://www.dell.com/support/manuals/en-us/inspiron-15-3567-laptop/inspiron-15-3567-service-manual/procedure?guid=guid-e1fcceff-91cf-4ecc-8039-28fbee2fbc28&lang=en-us

Disconnect the AC adapter and the “Main” battery.

Disconnect/remove the “Coin-Cell” battery.

Connect the AC adapter for 5-10 seconds.

Then disconnect the AC adapter.

Connect/insert the “Coin-Cell and Main” batteries.” Only”

Turn the laptop over and open the lid.

Now connect the AC adapter.

It should try to automatically boot 2-3 times.

Post your results.

Best regards,

U2

cpuaggie · Answer

Hello,

I tried what you asked and it did go through the LCD test successfully, but when it tried to boot, it did the same click, flash of the battery light and slight screen flicker.

I looked in my purchase records and as far as the model, all it says is it’s a 2019 Dell Premium Inspiron 15 3000 15.6 inch Hd touch screen. The service tag on the back does not say anything more specific about the model, just the service tag: , express service code: , manufactured in 2018. I hope that helps. Thank you for your continued assistance.

Justin

U2CAMEB4ME · Answer

@cpuaggie  Inspiron 15 3567 Regards, U2

Inspiron

Perform a hard reset.

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