Support Assist Not loading on my Dell Inspiron

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Reinstall Dell SupportAssist

You can try uninstalling Support Assist and then reinstall it to fix the “SupportAssist not working” issue. To do this, follow the steps below:

Step 1: Now, find Dell SupportAssist and uninstall it.
Step 2: Once the uninstall is completed, restart the system and then reinstall the latest version of Dell SupportAssist from the Internet.
Then, check to see if the “Dell SupportAssist not working” error has been fixed.

Hi.  I was having that problem and updated the Support Assist Downloader and then the new Version  downloaded.  It appears (lately) there is an issue with downloading every time there is a new version.  I have an Inspiron 15 3567

Henry G

There was another similar case with this at https://www.dell.com/community/SupportAssist-for-PCs/Dell-SupportAssist-not-responding/td-p/6099871

Give that a go and see if that solves your issue.

I seem to be having the same problem.  I uninstalled SA, rebooted my computer, then downloaded and installed it again, but it keeps giving me that same error message.

The same here after a clear uninstall and re install. Keeps de error.

Help please Dell!!

Having issues as well with Support Assist. Uninstalled but now can’t get it to re-install. Get error “Installation failed” with message to reboot and try again. Same thing happens if I try running any scan under Diagnostics in my Dell account online also. 

Hi lowamom88

Please try these commands to see if you are able to launch Support Assist: 

1. Press windows key ( or windows logo) and R key at the same time

2. In Run screen, type CMD, select Ok.

3.Type:

 cd C:\Program Files\Dell\SupportAssistAgent\bin 

 SupportAssistUI.exe Launch

Press enter on keyboard after each command, hopefully Support Assist launch

If the above step doesn't work, view information in link below, hopefully it will be a help to you as well.

Dell SupportAssist Not Installing (Official Dell Tech Support) - YouTube

This process worked for me. Thank you.

Follow this Guide from start to end do not miss any steps 

You may find that a few thing I am recommending to delete are already deleted from your computer so skip those steps.  

1 Use Microsoft's Installer : 

This step is crucial as Microsoft's uninstaller disables the services as well. Choose SupportAssist and uninstall, Uninstall Dell updates by running the the uninstaller again. If Support Assist doesn't show in List ignore this step. 

Reboot (important) 

2. Delete following folders and ignore the once which are already deleted. 

C:/ Program Data/ PCDR 

C:/ Program Data/Supportassist 

C:/ Program Data/Dell/Dell data volt 

C:/ Program Files/ Dell/Supportassist 

C:/ Program Files/ Dell/ Dell data Volt 

C:/ windows/Temp (everything inside the folder 

Remove these Registries 

Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services key.

Delete Dell hardware service, Delete Dell client management service, Delete Dell updates. 

Open device manager > system devices : If you see 2 Dell dala volt devices, please uninstall the second one. 

Reboot 

install SupportAssist 

Has anyone found a solution to this, which doesn't take 4 hours and a doctorate in computer programming?

Uninstall it 

You don't need it 

you didn't buy this computer to run supportassist 

For me, I had the app "suspended" to speed up my bootup. When I removed the app from the "suspended" category all marked it as able to start up with the computer (I did this through cCleaner), it worked.