Start a Conversation

Unsolved

This post is more than 5 years old

M

2208

July 2nd, 2018 04:00

Unable to update firmware for hard disk.

I have a Dell Inspiron 5567. I have been getting a message from Dell SupportAssist that a critical firmware update is required on my hard disk. The hard disk on my laptop is -

Model: ST1000LM035-1RK172

Serial: WDE51MRE

Firmware: SDM1

I am getting a prompt to update it to SDM2, but when I try to do that, I get an error saying:

Error

Unable to identify bios hdd0. Download and use the usb boot key or iso cd image version of this utility. Please refer to seagate firmwareupdate utility documentation.Capture.PNG

1 Rookie

 • 

59 Posts

July 21st, 2020 01:00

update bios

 

then use latest SDM3 firmware update tool for this hdd model

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=k1n86&oscode=wt64a

No Events found!

Top