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August 7th, 2017 21:00

1 year old Dell XPS 13 9350 BSOD (bcmpciedhd63)

Has been working with Dell support for the past one month to resolve intermittent SYSTEM THREAD EXCEPTION NOT HANDLED - bcmpciedhd63.sys blue screen of death (BSOD)  issue.  So far what we have done:

- re-install Windows 10 twice (tried both; flash from BIOS and USB drive)
- perform CPU, Stress CPU, Graphic, Stress Graphic, Memory, Stress Memory, Motherboard diagnostics test
- Replace motherboard twice
- Replace wireless card once

Anyone has encounter this issue before and how does you manage to resolve it? I have also tried to retrieve the BSOD minidump and send to the support team (hope it will be useful to them):

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800c161d589, The address that the exception occurred at
Arg3: ffffc200111f52e8, Exception Record Address
Arg4: ffffc200111f4b30, Context Record Address

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.15063.502 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: XPS 13 9350

SYSTEM_SKU: 0704

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: 1.4.17

BIOS_DATE: 05/10/2017

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT:

BASEBOARD_VERSION:

DUMP_TYPE: 2

DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff800c161d589

BUGCHECK_P3: ffffc200111f52e8

BUGCHECK_P4: ffffc200111f4b30

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

FAULTING_IP:
bcmpciedhd63+5d589
fffff800`c161d589 488b0425f8020000 mov rax,qword ptr [2F8h]

EXCEPTION_RECORD: ffffc200111f52e8 -- (.exr 0xffffc200111f52e8)
ExceptionAddress: fffff800c161d589 (bcmpciedhd63+0x000000000005d589)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000000000002f8
Attempt to read from address 00000000000002f8

CONTEXT: ffffc200111f4b30 -- (.cxr 0xffffc200111f4b30)
rax=ffff6d9d48ac3f1a rbx=ffff868a6780f600 rcx=ffff868a6780f600
rdx=fffff800c16b6218 rsi=ffffc200111f5908 rdi=00000000c0000095
rip=fffff800c161d589 rsp=ffffc200111f5520 rbp=ffffc200111f56b9
r8=ffff868a71999090 r9=0000000000000002 r10=0000000000000539
r11=0000000000000000 r12=0000000000000000 r13=0000000000000007
r14=ffff868a6780f600 r15=ffffffffffffffff
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
bcmpciedhd63+0x5d589:
fffff800`c161d589 488b0425f8020000 mov rax,qword ptr [2F8h] ds:002b:00000000`000002f8=????????????????
Resetting default scope

CPU_COUNT: 4

CPU_MHZ: 8a0

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 4e

CPU_STEPPING: 3

CPU_MICROCODE: 6,4e,3,0 (F,M,S,R) SIG: 9E'00000000 (cache) 9E'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

CURRENT_IRQL: 0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 00000000000002f8

FOLLOWUP_IP:
bcmpciedhd63+5d589
fffff800`c161d589 488b0425f8020000 mov rax,qword ptr [2F8h]

BUGCHECK_STR: AV

READ_ADDRESS: fffff80132267358: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
00000000000002f8

DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE

ANALYSIS_SESSION_HOST: DESKTOP-VA2K8LH

ANALYSIS_SESSION_TIME: 08-07-2017 17:49:17.0116

ANALYSIS_VERSION: 10.0.15063.468 amd64fre

LAST_CONTROL_TRANSFER: from fffff800c1689f01 to fffff800c161d589

STACK_TEXT:
ffffc200`111f5520 fffff800`c1689f01 : ffff868a`6780f600 00000000`00080000 ffff868a`00000006 00000000`00000141 : bcmpciedhd63+0x5d589
ffffc200`111f5528 ffff868a`6780f600 : 00000000`00080000 ffff868a`00000006 00000000`00000141 fffff800`c19ba420 : bcmpciedhd63+0xc9f01
ffffc200`111f5530 00000000`00080000 : ffff868a`00000006 00000000`00000141 fffff800`c19ba420 01d30f3e`3a3b21c8 : 0xffff868a`6780f600
ffffc200`111f5538 ffff868a`00000006 : 00000000`00000141 fffff800`c19ba420 01d30f3e`3a3b21c8 01d30f81`485e61c8 : 0x80000
ffffc200`111f5540 00000000`00000141 : fffff800`c19ba420 01d30f3e`3a3b21c8 01d30f81`485e61c8 000d0007`000807e1 : 0xffff868a`00000006
ffffc200`111f5548 fffff800`c19ba420 : 01d30f3e`3a3b21c8 01d30f81`485e61c8 000d0007`000807e1 ffff6d9d`48ac3f3a : 0x141
ffffc200`111f5550 01d30f3e`3a3b21c8 : 01d30f81`485e61c8 000d0007`000807e1 ffff6d9d`48ac3f3a ffffffff`ffffffff : bcmpciedhd63+0x3fa420
ffffc200`111f5558 01d30f81`485e61c8 : 000d0007`000807e1 ffff6d9d`48ac3f3a ffffffff`ffffffff ffff868a`6780f600 : 0x01d30f3e`3a3b21c8
ffffc200`111f5560 000d0007`000807e1 : ffff6d9d`48ac3f3a ffffffff`ffffffff ffff868a`6780f600 ffff6d9d`48ac3f2a : 0x01d30f81`485e61c8
ffffc200`111f5568 ffff6d9d`48ac3f3a : ffffffff`ffffffff ffff868a`6780f600 ffff6d9d`48ac3f2a ffff6d9d`48ac3f1a : 0x000d0007`000807e1
ffffc200`111f5570 ffffffff`ffffffff : ffff868a`6780f600 ffff6d9d`48ac3f2a ffff6d9d`48ac3f1a ffff868a`6780f600 : 0xffff6d9d`48ac3f3a
ffffc200`111f5578 ffff868a`6780f600 : ffff6d9d`48ac3f2a ffff6d9d`48ac3f1a ffff868a`6780f600 00000000`c0000095 : 0xffffffff`ffffffff
ffffc200`111f5580 ffff6d9d`48ac3f2a : ffff6d9d`48ac3f1a ffff868a`6780f600 00000000`c0000095 ffffc200`111f5908 : 0xffff868a`6780f600
ffffc200`111f5588 ffff6d9d`48ac3f1a : ffff868a`6780f600 00000000`c0000095 ffffc200`111f5908 fffff800`c1629384 : 0xffff6d9d`48ac3f2a
ffffc200`111f5590 ffff868a`6780f600 : 00000000`c0000095 ffffc200`111f5908 fffff800`c1629384 fffff800`c19ba420 : 0xffff6d9d`48ac3f1a
ffffc200`111f5598 00000000`c0000095 : ffffc200`111f5908 fffff800`c1629384 fffff800`c19ba420 ffff868a`6780f600 : 0xffff868a`6780f600
ffffc200`111f55a0 ffffc200`111f5908 : fffff800`c1629384 fffff800`c19ba420 ffff868a`6780f600 ffffc200`111f56b9 : 0xc0000095
ffffc200`111f55a8 fffff800`c1629384 : fffff800`c19ba420 ffff868a`6780f600 ffffc200`111f56b9 fffff800`c19ba420 : 0xffffc200`111f5908
ffffc200`111f55b0 fffff800`c19ba420 : ffff868a`6780f600 ffffc200`111f56b9 fffff800`c19ba420 fffff800`c1686220 : bcmpciedhd63+0x69384
ffffc200`111f55b8 ffff868a`6780f600 : ffffc200`111f56b9 fffff800`c19ba420 fffff800`c1686220 fffff800`c168c670 : bcmpciedhd63+0x3fa420
ffffc200`111f55c0 ffffc200`111f56b9 : fffff800`c19ba420 fffff800`c1686220 fffff800`c168c670 000d0007`000807e1 : 0xffff868a`6780f600
ffffc200`111f55c8 fffff800`c19ba420 : fffff800`c1686220 fffff800`c168c670 000d0007`000807e1 00010141`0006001e : 0xffffc200`111f56b9
ffffc200`111f55d0 fffff800`c1686220 : fffff800`c168c670 000d0007`000807e1 00010141`0006001e 36303a30`333a3331 : bcmpciedhd63+0x3fa420
ffffc200`111f55d8 fffff800`c168c670 : 000d0007`000807e1 00010141`0006001e 36303a30`333a3331 00002020`3132333a : bcmpciedhd63+0xc6220
ffffc200`111f55e0 000d0007`000807e1 : 00010141`0006001e 36303a30`333a3331 00002020`3132333a fffff800`c167aef0 : bcmpciedhd63+0xcc670
ffffc200`111f55e8 00010141`0006001e : 36303a30`333a3331 00002020`3132333a fffff800`c167aef0 fffff801`31ef2fe9 : 0x000d0007`000807e1
ffffc200`111f55f0 36303a30`333a3331 : 00002020`3132333a fffff800`c167aef0 fffff801`31ef2fe9 ffff6d9d`48ac3f8a : 0x00010141`0006001e
ffffc200`111f55f8 00002020`3132333a : fffff800`c167aef0 fffff801`31ef2fe9 ffff6d9d`48ac3f8a 00000000`00000003 : 0x36303a30`333a3331
ffffc200`111f5600 fffff800`c167aef0 : fffff801`31ef2fe9 ffff6d9d`48ac3f8a 00000000`00000003 00000000`00000003 : 0x00002020`3132333a
ffffc200`111f5608 fffff801`31ef2fe9 : ffff6d9d`48ac3f8a 00000000`00000003 00000000`00000003 fffff800`c1650765 : bcmpciedhd63+0xbaef0
ffffc200`111f5610 fffff800`bce1e6a3 : ffff868a`00000001 00000000`00000000 ffff6d9d`48ac3cba ffff868a`716cec60 : nt!KeSetEvent+0x99
ffffc200`111f56a0 ffff868a`67bcd000 : 00000000`00000000 ffff868a`704d2cd0 ffffc200`111f57a9 fffff800`c164704b : ndis!NdisFOidRequestComplete+0x173
ffffc200`111f5700 00000000`00000000 : ffff868a`704d2cd0 ffffc200`111f57a9 fffff800`c164704b 00000000`00000000 : 0xffff868a`67bcd000


THREAD_SHA1_HASH_MOD_FUNC: c2dd598cff204f2acb81af7e57aa9358cbe24df4

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: da8394cdf87f5bded32223d85c6836301dd2283b

THREAD_SHA1_HASH_MOD: 3524c42e1299368107a50391838c437471eb5b1a

FAULT_INSTR_CODE: 25048b48

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: bcmpciedhd63+5d589

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: bcmpciedhd63

IMAGE_NAME: bcmpciedhd63.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 568b3380

STACK_COMMAND: .cxr 0xffffc200111f4b30 ; kb

BUCKET_ID_FUNC_OFFSET: 5d589

FAILURE_BUCKET_ID: AV_bcmpciedhd63!unknown_function

BUCKET_ID: AV_bcmpciedhd63!unknown_function

PRIMARY_PROBLEM_CLASS: AV_bcmpciedhd63!unknown_function

TARGET_TIME: 2017-08-07T05:30:06.000Z

OSBUILD: 15063

OSSERVICEPACK: 502

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2017-07-28 12:07:59

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.15063.502

ANALYSIS_SESSION_ELAPSED_TIME: 509

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_bcmpciedhd63!unknown_function

FAILURE_ID_HASH: {0561f770-5fbb-372a-56b5-4a65262046dc}

Followup: MachineOwner
---------

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