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November 10th, 2015 14:00

BIOS Password/Unlock Key

Upon reboot, get prompt for "Password/Unlock Key."  There is also an "Unlock Key Hint Number" that changes every time I reboot the computer.  Advice on how to determine the unlock key?  Dell XPS 13 -L321x.  Original problem was a "Sec Code Not Found" error (I think due to SecureDoc encryption software on the computer), but I can longer get to that message or any of the setup menus upon reboot.  Advice?

7 Technologist

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7.1K Posts

November 12th, 2015 11:00

Hi chundl,

If you are unable to unlock the BIOS password then please help me with the Hint code, which will be seen on the BIOS screen. If you do not get the hint code, try entering an incorrect password multiple times and you will see the hint code.

Please revert with this information to us on private message. To send a private message, click on my name and select ‘Send private message’.

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