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Dell 3721 startup issue
Hi there. I have a Dell 3721 running Win 7. Occasionally when I press the Off/On switch, the unit will not power up and there's a clicking noise. The screen remains black and the clicking sound remains until I power down. My unit is under warranty and I want to replace the hard drive and Ram. Anyone else ever have this issue?
jjsooner1
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June 13th, 2016 09:00
The HDD was replaced and RAM installed with no issues. Win 7 installed with no issues. The clicking remained. The Dell tech noticed that the Bios was outdated. She installed the newer version (14? I think?) and problem solved. The one time that you need premium support absolutely justifies the cost. I hope this helps someone else.
ejn63
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May 26th, 2016 12:00
Unplug the hard drive from the system. If the clicking stops and the system will power up, you've found the faulty part.
If the system still clicks on startup with the hard drive removed, it's the mainboard that's bad.