This post is more than 5 years old
6 Posts
1
100535
Dell E6410 Rubber Feet. Dell Refuses to replace
The feet of the base of my Dell E6410 have come off and is scratching my desk. My laptop is fully covered under warranty under Complete Care but Dell Tech support are refusing to replace this stating that this is not covered under warranty. I don't get it are the feet not a part of a laptop? Has anyone faced such issues in the past with Dell Support?
Tornado54
6 Posts
1
June 3rd, 2013 21:00
Just an update to this situation. Allan was a great help and processed my request for replacement bumper pads by replacing my backplate. Reinforces my faith in Dell after Dell's own support refused to replace it under warranty.
DELL-Allan D
4 Operator
4 Operator
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2.6K Posts
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May 20th, 2013 03:00
Hello Tornado54,
Apologies for the inconvenience caused. Please private message me the system service tag, I would be glad to assist you further. To private message click on my user name and click start conversation.
Awaiting your response!
Tornado54
6 Posts
0
May 20th, 2013 07:00
Hi Allan,
I have sent you a private message. I look forward to hearing from you.
speedstep
9 Legend
9 Legend
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47K Posts
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May 20th, 2013 11:00
Get 3M bumpons.
www.shop3m.com/70006352697.html
Tornado54
6 Posts
0
May 21st, 2013 05:00
Allan,
I still haven't heard from you.
DELL-Allan D
4 Operator
4 Operator
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2.6K Posts
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May 21st, 2013 07:00
Hello Tornado54,
I have received your private message and have replied to the same.
DELL-Allan D
4 Operator
4 Operator
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2.6K Posts
0
June 4th, 2013 04:00
Hello Arun,
I am glad to be of help!
KD8MLY
1 Message
0
January 25th, 2014 15:00
Allan,
I've sent you a PM.
Thanks for your help!
gsu
3 Posts
0
September 1st, 2014 14:00
I have a E6420 and same thing, all the rubber bumper feet are gone - how can I get these replaced?