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Dell E7250/E7450 - McAfee Endpoint Encryption, No boot disk
Hi,
Hopefully someone can help with the problem we have. We have purchased several E7250 and E7450 laptops, which we've managed to configure with our corporate image but, when applying McAfee Endpoint Encryption v5.2.12, the following reboot reports an error at startup
"Error: 0xe002001b
No Boot disk was found"
We've applied this version of EEPC to all our previous Latitude models without issue, it's just this new model range.
We've tried imaging using AHCI and RAID, other don't change the outcome.
If anyone has an answer to this, we'd be most grateful.
TIA
Darren
laboluv
1 Message
5
April 27th, 2016 18:00
We just purchased a few 7470 models and ran into the same issue with our McAfee Encryption server. Not sure if this is related, but here was my fix. I worked on this for hours with our custom image and even the pre-installed OEM image. Always a fatal error after encryption. I tried downgrading and upgrading the BIOS.
As a last gasp effort, I changed the BIOS Settings SATA Operation from RAID to AHCI.
All E7470 laptops now boot perfectly. Hope this helps.
robert p
4 Operator
4 Operator
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9.4K Posts
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March 17th, 2015 08:00
Hi DarrenPG,
Thanks for your post on the Dell Community Forum.
A Google search produced the following information from the McAfee website:
https://kc.mcafee.com/corporate/index?page=content&id=KB71858&actp=LIST
Have you tried any of the solutions there?
Regards,
Robert
DarrenPG
2 Posts
0
March 19th, 2015 08:00
Hi Robert,
Thanks for the reply, I had previously seen this article on the McAfee site but, it is not relevant as we are not using self encrypting drives and it was fixed in a prior version of Endpoint Encryption than what we are using.
We've had a very similar problem before with E6420's and this software. It was fixed by a subsequent BIOS release from Dell, however they did provide us with an interim BIOS until official release. I assume this is the first report of this with this model range?
Darren
ferencj
1 Message
0
March 27th, 2015 04:00
Hello people,
A customer just reported a similar error. They are getting the message 'Mcafee Drive Encryption Fatal Error: [0xEE020006] Getting Disk Info' on all new E7450's with Endpoint Encryption verison 7.0.2.396.
Any solution would be greatly appreciated!
Regards,
JF
stevepetroski
1 Message
0
March 31st, 2015 13:00
It's a known issue. I've been told they are working on a fix. It's got something to do with the Intel Chipset. A fix may be a new yet to be released BIOS update. The "workaround" is to set BIOS UEFI and reimage. The trick is use a GPT formatted disk with UEFI.
christianzSPS
1 Message
0
April 13th, 2015 00:00
Hi alle,
we got the same problem here - on a E7450!
fatal error [0xEE020006] getting disk info
Dose anyone know when the Fix is built in the new BIOS and when this will be released?
Yamful
13 Posts
2
April 20th, 2015 13:00
Hello Everyone,
Dell has released( on 15 April, 2015) a new BIOS( version A03) which resolves the issue.
It is available here:
http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=P61FV&fileId=3448284732&osCode=W764&productCode=latitude-e7450-ultrabook&languageCode=EN&categoryId=BI
However, the touchpad does not work well on the MAcfee Logon Screen.
It will be great for Dell to fix this too.
Yamful.
irvingpagan
2 Posts
0
April 6th, 2016 12:00
Hello,
I am having the same issue with the E7470. Did the BIOS update resolve the issue for your model? I updated to the latest BIOS for the E7470, but it did not resolve my issue. same error
BSeeIE
2 Posts
1
April 21st, 2016 11:00
Had the same issue but fixed it. The resolution:
1. Request for McAfee DE 7.1.3 build 554 or 559 from MFE Support. Checkin the DE Agent and Client into EPO.
2. Update the DE Hardware Compatibility Setting to v24.
KB Link - kc.mcafee.com/.../index;id=KB81900
3. Remove the DE agent and client if you have installed on the 7x70. Re-deploy again to ensure the 7x70 gets the update 7.1.3.554 build.
Nasiom
1 Message
0
January 26th, 2017 06:00
JUst had this issue come up on an e7270, and switching the bios to AHCI resolved the issue. Thank you so much for sharing this fix!
Nams134
2 Posts
0
June 14th, 2017 23:00
I had a motherboard failure, got it replaced under warranty from Dell. After replacing at boot up am getting the same Macafee encryption error. I have go data in my HDD. Now if i change in BIOS to AHCI, do i loose data?