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Dell INSPIRON R15 N5010 HDD Toshiba ULTRA DMA CRC COUNT 1219638
My new Inspiron received 4 days ago is showing a extreme very hig number of CRC error count in S.M.A.R.T. (Hd Tune Pro 4.5). I had run the Dell PC Tools Check and showed nothing. Had run Windows(W 7 64 bits) Disk Checks and showed nothing. BIOS is Updated last level A07, all aplicable driversand firmwares installed from DELL site, all Windows Update done. Any Ideas? It is OK or NOT?
1) Info from HD Tune Pro 4.5
HD Tune Pro: TOSHIBA MK5065GSX Health
ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 100 100 50 0 ok
(03) Spin Up Time 100 100 1 1970 ok
(05) Reallocated Sector Count 100 100 50 0 ok
(09) Power On Hours Count 100 100 0 2750 ok
(0C) Power Cycle Count 100 100 0 14 ok
(BF) G-sense Error Rate 100 100 0 0 ok
(C0) Unsafe Shutdown Count 100 100 0 1 ok
(C1) Load Cycle Count 100 100 0 314 ok
(C2) Temperature 100 100 0 1572902 ok
(C7) Ultra DMA CRC Error Count 100 100 0 1219638 warning
(C8) Write Error Rate 100 100 0 1925377 ok
(F0) Head Flying Hours 100 100 0 2105 ok
(F1) (unknown attribute) 100 100 0 320862292 ok
(F2) (unknown attribute) 100 100 0 662993565 ok
(FE) (unknown attribute) 100 100 0 0 ok
Health Status : warning
2) Info from PC Wizard 2010:
Model : TOSHIBA MK5065GSX
Serial Number : <ADMIN NOTE:Serial no.removed per privacy policy>
Revision (Firmware) : GJ002D
Serial ATA : Yes
Serial ATA Version : 2.0 - (SATA-300)
Support : ATA8-ACS
Size : 500 GB
Solid State Disk (SSD) : No
Format : 2,5"
Speed : 5400 rpm
Cache : 8 192 KB
Multiple Sector : 16
IORDY : Yes
LBA Mode : Yes
DMA Mode : Yes
NCQ Mode : Yes
SCT Mode : Yes
DCO Mode : Yes
NV Cache : No
TRIM Mode : No
TCQ Mode : No
CFA Mode : No
CFA Power Mode : No
NV Cache Power Mode : No
Volatile Write Cache : Yes - Enabled
SETMAX : Yes - Disabled
Multiword DMA Mode : 2
PIO Mode : PIO 4
UDMA Mode max. : 5 (ATA-100)
UDMA Mode Enabled : 5 (ATA-100)
Transport : Serial ATA8-AST
SMART : Yes - Enabled
SMART Self-Test : Yes
AAM : Yes - Disabled
Write Cache : Yes
Streaming Mode : No
Power Management : Yes
APM Mode : Yes - Enabled
APM Level : 128
PUIS Mode : No
Security Mode : No
Trusted Computing : No
48-bit Address : Yes
Cylinders : 969021
Heads : 16
Sectors per Track : 63
SMART Information Disk TOSHIBA MK5065GSX :
Health : 100% (estimated)
Performance : 100% (estimated)
Reallocated Sectors : 0
Pending Sectors : 0
Uncorrectable Sectors : 0
Total Boot : 14 x
PowerOn Count : 2738 hours
Failure Prediction Supported : No
Threshold Exceeding : No
Raw Read Error Rate (01) : 00000 (Threshold : 050 - Worst : 100 - Max : 100)
Spin Up Time (03) : 007B2 (Threshold : 001 - Worst : 100 - Max : 100)
Reallocated Sector Count (05) : 00000 (Threshold : 050 - Worst : 100 - Max : 100)
Power On Hours Count (09) : 00AB2 (Threshold : 000 - Worst : 100 - Max : 100)
Power Cycle Count (0C) : 0000E (Threshold : 000 - Worst : 100 - Max : 100)
(BF) : 00000 (Threshold : 000 - Worst : 100 - Max : 100)
Power-Off Retract Count (C0) : 00001 (Threshold : 000 - Worst : 100 - Max : 100)
Load/Unload Cycle Count (C1) : 0013A (Threshold : 000 - Worst : 100 - Max : 100)
Temperature (C2) : 80026 (Threshold : 000 - Worst : 100 - Max : 100)
Ultra ATA CRC Error Rate (C7) : 298AF (Threshold : 000 - Worst : 100 - Max : 100) (?????????????????)
Write Error Rate (C8) : D5955 (Threshold : 000 - Worst : 100 - Max : 100)
Head Flying Hours (F0) : 00839 (Threshold : 000 - Worst : 100 - Max : 100)
(F1) : F2E19 (Threshold : 000 - Worst : 100 - Max : 100)
(F2) : 2E039 (Threshold : 000 - Worst : 100 - Max : 100)
(FE) : 00000 (Threshold : 000 - Worst : 100 - Max : 100)
pascal_goncalve
9 Posts
0
September 5th, 2010 08:00
Conforme combinado com o técnico da Dell hoje a Tarde, passei novamente os testes de
diagnostico, desta vez utilizando o CD de Utilities ao invés dos testes armazenados do HD.
Todos os testes iniciais foram executados por completo. Apos o término dos mesmos,
excutamos os testes adicionais relativos a Disco. Os resultados dos testes, que duraram 3
horas e 45 minutos foram os seguintes:
1) Confidence check: cancelei apos mais de 1/2 hora
2) Device Quick Check: OK
3) Drive Self Test Longo: cancelado
4) Drive Self Test Short: OK
5) SATA READ TEST: Cancelado
6) SEEK test: Cancelado apos algum tempo
7) Teste de SMART: OK (*)
8) Teste START: OK
9) Teste STOP: OK
10) Teste VERIFY: Executado por completo: OK
(*) Gostaria de saber, com certeza, se este teste lê os dados de SMART e verifica se os
mesmos estão dentro do limites corretos ou apenas verifica se o SMART esta funcionado ou
implementado.
Em resumo, as ferramentas da DELL não acusaram nenhum erro no Computador Dell Inspiron
N5010 (Service TAG <ADMIN NOTE:Service tag removed privacy policy>) nem nos discos.
O programa HdTunePro, atualizado para a versão 4.6, que indicava antes dos testes o valor
do "Ultra DMA CRC Error Count" de 4.600.000 erros, apos o teste mostrava uma contagem de
5.600.000, ou seja um aumento de 1.000.000 de erros, ocorridos durante os testes.
Outro programa de SMART, o HDDSCAN tambem mostrou os mesmos erros e alertas no ULTRA DMA CRC Error Count.
Sabe-se que este tipo de erro indica problemas no Cabo de Interface (mau contato ou cabo defeituoso). Isto exigiria a retirada do disco do Notebook e
a substituição do cabo. Pergunto: isto poderia provocar algum risco de estragar os dados armazenados na unidade?.
Outra duvida seria quanto a outros campos do SMART que estao mostrando valores absurdos, como o Power On Hours Count de 2750 (numero de horas de power on 2750 hs), pois o valor indicado esta absurdamente alto para um laptop com menos de 1 mes de uso. Tambem o Head Flying Hours de 2105 hs esta absurdo! Outro absurdo e o numero de Write Error Rate 1925377. Em resumo, esta parecendo que o SMART do disco esta com problemas.
Valore atualizados do SMART para o dia de hoje (05/09/2010):
HD Tune Pro: TOSHIBA MK5065GSX Health
ID Current Worst ThresholdData Status
(01) Raw Read Error Rate 100 100 50 0 ok
(03) Spin Up Time 100 100 1 1975 ok
(05) Reallocated Sector Count 100 100 50 0 ok
(09) Power On Hours Count 100 100 0 12678 ok
(0C) Power Cycle Count 100 100 0 52 ok
(BF) G-sense Error Rate 100 100 0 2 ok
(C0) Unsafe Shutdown Count 100 100 0 1 ok
(C1) Load Cycle Count 100 100 0 734 ok
(C2) Temperature 100 100 0 1572903 ok
(C7) Ultra DMA CRC Error Count 100 100 0 5755058 warning
(C8) Write Error Rate 100 100 0 6519140 ok
(F0) Head Flying Hours 100 100 0 7779 ok
(F1) LifeTime Writes from Host 100 100 0 1166537917 ok
(F2) LifeTime Reads from Host 100 100 0 -975551472 ok
(FE) (unknown attribute) 100 100 0 0 ok
Health Status : warning
zorromex_99
1 Message
0
March 1st, 2011 20:00
i have the same problem!! what is it????
szemeteske
5 Posts
0
November 30th, 2011 01:00
I got the very same issue with my Latitude. Dell Service replaced the HDD, and the SATA cable, but the problem is still there.
pascal_goncalve
9 Posts
0
November 30th, 2011 02:00
This is Incredible! Replaced the HDD and the SATA cable and the problem remains? What now? Here DELL refuse to do anything after I had reported this problem several times along a full year. And now the warranty period is over. My Laptop is still working but the problem remains the same. The performance is slow but the laptop still work, and there are several freezing/locking that I can not explain. Thanks for your comment.
KRDP
1 Message
0
March 24th, 2012 06:00
hi Pascal, let me say you are not alone. I have the same laptop and i have the same problem
the max life of one of my laptops Thoshiba HDD was 4 months and min life was 22 days, I got my HDD replaced like 4 times in 10 months
Dell has got no solution to this problem
Got the motherboard replaced already along with HDD and the problem persists
I found that my Segate external HDD is way better than the Thoshiba internal drive, it stays cool and importantly the Ultra DMA CRC errors
are zero!
I was wondering how many laptops out their has this problem with internal HDD's.( might be a few notice it ! )
I have now said to myself finally, that if this 4th HDD crashes on me again i will completely discard it and use an external HDD to boot the laptop,
sounds awkward but better than Dells no solution.
pascal_goncalve
9 Posts
0
March 24th, 2012 10:00
Hi,
Thanks for your message, it is good to know that we are not alone. My Dell N5010 laptop is alive yet, but the warranty period is over, it has almost 2 years, the CRC continues to grow, and is more than 600,000,000 records now, but the unit is working. Dell refused to do anithing with it, because the CRC error does not appears in the basic standalone CD Drivers and Utilities test that came with the laptop. The problem appears in HD-Tune, HD-Sentinel, and even in the Dell Support Center application PC Checkup. But, the Dell support team here in Brazil does not believe in their own software!
I have another Dell Inspiron 15R N5110 with Seagate HD wich is OK.
Regards
Pascal