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Dell Inspiron 1564 random shutdown
Hello
Yesterday and last week (I don't know when anymore) my laptop random shutdown'd
I have no idea what I'm doing wrong but this is a bit annoying.
I was thinking its something of the USB port where my printer is connected but I'm not sure.
Anyone have idea's what the problem could be?
Justindelta
18 Posts
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December 21st, 2012 14:00
Hello
I don't use the battery, I only use the adaptor...
DELL-Manshu S
4 Operator
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2.2K Posts
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December 21st, 2012 14:00
Hi Justindelta,
Please unplug the battery and the adaptor, press and hold power button for 10 seconds and then plugin the adaptor. Perform PSA diagnostics by pressing and holding the “Fn” key while turning on the system. Hold it down until the diagnostic starts. Click the link below for additional information about PSA diagnostics and error codes:
http://dell.to/oe1Qg1
Please make a note of the error code if you get any.
Diagnostics will help us isolate the issue.
You can also update the BIOS of the computer. Please click the link mentioned below:
http://dell.to/XyrgGq
Enter the Service Tag of the computer and choose the Operating System installed on the computer (32-bit or 64-bit). Please update the latest version of BIOS available. Ensure that it might take time to update the bios so please do not turn off the system while the update is getting installed.
Thanks & Regards
Manshu S
#iworkfordell
DELL-Manshu S
4 Operator
4 Operator
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2.2K Posts
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December 21st, 2012 15:00
Hi Justindelta,
In case you are not using battery, please unplug the adaptor; press and hold power button for 10 seconds and then plugin the adaptor.
Perform the steps mentioned above.
Thanks & Regards
Manshu S
#iworkfordell
Justindelta
18 Posts
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February 8th, 2013 12:00
Hi
I did the PSA diagnostics but it didn't detect problems but today It happend again.
(sorry for the late respond)