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Dell Inspiron 5558 3 months old and hinge is broken, poor plastics used by Dell
I have a 3 month old Inspiron 5558 that won't close properly because left side hinge is broken.
It was a bitter experience with Dell. I have been using my laptop with utmost care and never hit anywhere or physically damaged, as per your words.
To know more, visit this link.
http://en.community.dell.com/support-forums/laptop/f/3518/t/19664440
Before buying laptop, Dell store person told that I will get express service and the person will visit home if there is any issue. But now there is no one to help even when I called 8 times since morning.
Dell is asking for 8k+ to repair one hinge.
DELL-Pradeep L
90 Posts
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August 2nd, 2016 11:00
Hi nanaiahkp,
Please private message me the pictures showing the hinge issue, service tag, owner's name we can check what best can be done to address your concern.
hdpalm
1 Message
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August 4th, 2016 17:00
Funny, I have the same problem and was told by Dell that they have not seen ANY issues like this and that I damaged the laptop. Oh, they also said it would not be covered under warranty. Even though the email I received from Dell says: IN15 - 5558 : 1 Yr Ltd Hware Warranty: Mail-in; Customer supplies box, Dell pays shipping (Included in Price)
I spoke to the warranty department and told it was covered under warranty, then I was transferred to non-warranty and was told I could pay for the repairs, then I was transferred back to Warranty when I debated the issue. Their I was essentially hung up on..
I am very disappointed with Dell, their product and their customer no-service as Clark Howard says. Actually, I may contact Clark and talk to him about this on the air. I was treated like an idiot. I suspect this might be part of the reason my company switched to a competitor for computers.
nanaiahkp
2 Posts
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August 8th, 2016 10:00
Hi Pradeep, thanks for your response. Please pass your mail id. I will reply to it. <ADMIN NOTE: Email id removed per privacy policy>