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October 27th, 2016 23:00

Dell Precision M3800 battery charging

My Dell Precision M3800 system says that the battery charging has been temporarily disable.  But, I can't find a way to enable it.  Whenever I unplug the power brick from the system, the system shuts down.  I have to carry the power brick in the last several weeks.  Please help.

5 Practitioner

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274.2K Posts

October 28th, 2016 03:00

Hi,

Thank you for writing to us!

We would suggest you to first flash the BIOS. If that doesnt fix the issue that there could be a problem with the battery and the my system board.

Kindly private message the service tag.

Thanks

Robin

3 Posts

October 31st, 2016 10:00

Hi Robin,

Thank you for your help.  I have flash my laptop to BIOS Rev A10.  The problem still persist.  I will send you my service tag number.

-Denica

3 Posts

October 31st, 2016 10:00

Hi Robin,

Can you also show me how I can go about sending you private message with my laptop service tag.

Best,

Denica

5 Practitioner

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274.2K Posts

November 1st, 2016 09:00

Hi Denica,

Kindly add me to you list and  you will be able to private message me.

Thanks

Robin

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