Dell Resource CD.

Hi kushal,

Here are few things that will help in resolving the issue.

Check if the Webcam is detected in the Device Manager:

Steps to navigate to device manager:

1. Click “start”.
2. Type “Device Manager” in the search box.
3. Select “Device Manager “in the list.
4. Click the Imaging Devices.

If the webcam is detected in Device Manager under Imaging Devices, I would suggest downloading the webcam central from the link: http://bit.ly/i8RkJO

Click the link and follow the onscreen instructions to download the Webcam Central Software.

If issue persists, the camera needs to be tested using the Dell Diagnostics.

1. Switch on the computer, tap F12 at dell logo to enter “One-time boot menu”.
2. Use the up/down arrow keys to highlight “Diagnostics” and press enter.
3. Run the Integraded_Webcam_1.3M test listed under USB section of the Custom Test.
4. Please post the results, I would tell you next course of action.

Please use the following link to request the OS and drivers Disks: http://dell.to/11KJ54i

The above link is for the US region. Please let me know if there is any difficulty in requesting the disk.

Awaiting your response.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

Please give me link to request the OS and driver Disks for the india region.

Thank you.

Hi kushal,

Please private message the system service tag, contact number and registered owner’s name. 
To private message, click on my user name, click Add as friend and click start conversation. 

I would check and let you know what best can be done.

Awaiting your response.