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Dell XPS 13 [9360] Keyboard Backlight
Just got a brand new XPS [9360] right out of the box. I noticed the backlight on the N and M keys are brighter than the rest of the keys. I played around with F10 function to adjust keyboard brightness, but it is the same throughout. I went into Windows Mobility Center and there was no settings listed for the keyboard. Did I just receive a bad keyboard?
LSUFAN51
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December 1st, 2016 08:00
:emotion-2:
Please click on link below, hopefully it will be a help to you.
www.dell.com/.../EN
desmondtoy
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December 1st, 2016 18:00
I checked that link but it does not resolve my issue.
Let me clarify. The backlight works fine on the keyboard. My issue is that it seems like more light is leaking out of the N and M keys only, making it a lot brighter than the rest of the keys.
LSUFAN51
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December 2nd, 2016 06:00
desmondtoy wrote: "Just got a brand new XPS [9360] right out of the box"
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I'd suggest you contact Technical Support for further assistance in link below. Hopefully one of the Dell reps or another person see your thread and be a help to you.
www.dell.com/.../Contact-Information
johnyboykenya
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January 7th, 2017 21:00
I just recieved my xps 13 with the same issue. did you ever get an answer?
desmondtoy
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January 12th, 2017 18:00
Nope. Best solution is to return it. I believe it is just a manufacturing defect. I got a replacement XPS, same model, and there are no issues.