Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

23491

July 16th, 2017 08:00

Dell XPS 13 9365 Adaptive Brightness Disable ?

i bought my Dell XPS 13 week ago, i can not find an option to disable the annoying  Adaptive Brightness, is there any fix ? all drivers up to date 

4 Operator

 • 

6.4K Posts

July 17th, 2017 19:00

:emotion-2:

Please expand Application in the link below, you should see the firmware update now.

Support for XPS 13 9365 2-in-1 | Drivers & downloads | Dell US

3 Apprentice

 • 

4.3K Posts

July 16th, 2017 11:00

I have not experienced the lighting situation some folks are complaining about but, there is a setting in the power options to disable Adaptive Brightness.  Also on the Dell download page a firmware update for enabling/disabling Dynamic Backlight Control..

Have you tried either of those or both?

10 Posts

July 16th, 2017 16:00

Yes I checked the power options in Windows  it's already disabled yet Its sill happening

I couldn't find tbe fix for xps 9365 on dell website either, other fixs aren't compatible with 9365

10 Posts

July 16th, 2017 17:00

yes i tried both, windows power options has the Adaptive brightness set to off yet its still happening

i tried downloading Fix(s) for other models fixes since i couldn't find 9365 Fix on Dell website, it didnt work either ( not compatible with my model )

10 Posts

July 16th, 2017 17:00

yes i tried both, windows power options has the Adaptive brightness set to off yet its still happening

i tried downloading Fix(s) for other models fixes since i couldn't find 9365 Fix on Dell website, it didnt work either ( not compatible with my model )

3 Apprentice

 • 

4.3K Posts

July 17th, 2017 06:00

i tried downloading Fix(s) for other models fixes since i couldn't find 9365 Fix on Dell website

Are you saying you could not find the Firmware update in the first section of downloads?

Which screen do you have FHD or QHD+?

10 Posts

July 17th, 2017 18:00

yes mate i cant find it on the main page for this model

10 Posts

July 17th, 2017 20:00

these are the only updates i have listed 

4 Operator

 • 

6.4K Posts

July 18th, 2017 06:00

Please check out the information in the link below. Hopefully it will be a help to you.

 XPS 13 9365 - LCD Brightness Is Dimmer Than Expected | Dell US                                                                                                                       

10 Posts

July 20th, 2017 01:00

the link didn't help at all, seems to me like "you go dig for it yourself " mate .. in the image attached i showed the listed updates for this dell model.

cherry on top, now i am experiencing overheat issues.

less than 14 days and i am still having few issues with brand new Dell laptop

1 Message

August 13th, 2017 15:00

just bought the xps 9365 and i am experiencing the same thing as you. wondering if you solved this issue? even though it is very random and doesnt happen that much it is still such a bother. thanks!

9 Legend

 • 

14K Posts

August 13th, 2017 18:00

It's under Power Options > Advanced Options > Display

EDIT: For some reason the earlier replies didn't load when I first clicked into this thread, so I didn't see that this was already suggested.  Sorry!  Anything promising in the Intel Graphics Settings application?

1 Message

August 16th, 2017 15:00

I had the exact same issue with the Dell XPS 13 9365 that I received today. Installing the firmware update utility referenced in LSUFAN51's post on 17 Jul 2017 20:10 fixed the issue.

To find that firmware, I had to click on the "Find it Myself" tab then sort by date. It was posted 20 Feb 2017.

Once it is downloaded and extracted (by default it goes to C:\Dell\Drivers\59XRT), you have to close all apps, plug into power then run the PanelFW_DBC app. This gives you the option to Turn Off the Dynamic Backlight Control on the display.

After a reboot, my problem was fixed.

September 13th, 2017 09:00

I did everything same as cacraze. Except mine kept saying WRITE FAIL upon running the firmware update. Problem still exists for me. Any thoughts?

No Events found!

Top