Dell XPS 15 9550 Battery not charging

Hi FLIP99,

I have received your private message and have responded to it.

The warranty type and service depends upon country of purchase, as the consumer laws are different for different countries. 

I shall have this info verified and keep you posted during business hours.

Hi FLIP99,

I have already written to the relevant teams. They, however, work only during business hours. 

As per Dell standard hardware warranty, for any technical failure(without any damage), the parts are covered under warranty for one year or until the warranty period from the date of invoice as per our records, as sold with the system.

However, in this case, the warranty that is sold does not show up as Dell parts only warranty. It shows up as CSTM Dixon - 15M Parts Only. 

This is what I need to clarify and once I get any relevant response, I shall keep you posted accordingly.

DELL-Rishi,

Please get back to me as soon as possible.

Maybe it is me being pessimistic but it sounds like you are laying out the foundations to backtrack on your previous post since you said "If you are able to remove a specific part, then the part can be replaced by yourself under Dell Warranty terms "

UK Consumer Law is pretty good to be fair regardless if you (Manufacturer & Retailer) cannot agree who should be responsible for repairing/replacing the laptop, YOU BOTH ARE! I have the legal right to getting the laptop repaired or replaced, Consumer Law for Retailer and Warranty Contract for DELL - both rather easy to challenge in a UK small claims court.

It is just a shame that both Dell and PC World treat their customers with such disregard.

lol and I just realised, I would even save them money if they just sent me the battery to fit myself.

DELL-Rishi

Sounds like what I was told over the phone by DELL is correct then.

Dixons Group = PC World, so I would assume CSTM Dixon means Dixons Group

Your website gives false information if that is the case

Hi FLIP99,

Lets await a response from the relevant team.

I request your patience until then. 

I shall keep you posted once I get any relevant updates.

Hi FLIP99,

Update from the concerned team. 

Parts only warranty holds good for all parts on the system on the machine and will be supported by Dell.

I have private messaged you more info. Kindly read and respond accordingly.

Let us know if you have any other queries.

I had the exact same problem with my Dell (out of the box battery did exactly as you state after only about a week of usage).

Definitely worth noting here the problem might not even be battery related. I spent over three months troubleshooting this issue (and others) with Dell, including a battery replacement, and a motherboard replacement.

The replaced battery also gave up on me after a week.

I now received an entire new laptop (including new charger, which who knows, might also be at fault), and the problem has not resurfaced.

I'm still waiting for countless software issues to be fixed though. If still possible (within one month usually), I recommend a full refund.

I am having the same issue with battery not working and laptop running only on AC adapter. The problem started when I plugged in my laptop to Euro 220 volts power. It seams to me that this is now a big issue with Dell XPS laptops.

Be on the watch with your new system as well -- it may take time, but it's just as likely you'll face the same issue with the Macbook Pro.

missionrepair.wordpress.com/.../

Maybe, thats the old version macbook at quick glance of the pictures ... anyway AppleCare should sort that out if and when it happens - its already lasted longer than the dell, and been worked more than the dell :)