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4817

March 1st, 2017 04:00

Dell XPS 9550 - Battery at 51% not charging, if not connected to power turns off

Hey

I've had this computer for less than 3 months and the battery as the title says has stopped recharging and unless the computer is connected to mains it won't stay on.

I've heard quite a few other people have the same issue, Did anyone find a solution?

4 Operator

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6.4K Posts

March 1st, 2017 11:00

You can check the battery health in the BIOS by following the steps below:

1. Power off the system.

2. Power on system, quickly start tapping the F2 key continuously. In the BIOS, look under Battery Information and should be able to see Battery Health.

4 Operator

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6.4K Posts

March 2nd, 2017 08:00

Any updates ag2253y or Tech?  :emotion-2:

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