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Dell XPS L702X Crashing to Blue Screen
Hi,
I'm having a problem when I'm playing a game like PayDay2 or Minecraft. Periodically it will crash and go the blue screen. Sometimes the error is SYSTEM_SERVICE_EXCEPTION. Sometimes it is PFN_LIST_CORRUPT. Sometimes it is just a bunch of weird lines on the screen.
I've tried updating my BIOS and drivers and nothing seems to help. I suspect it is a problem with the video card but I don't know how to troubleshoot it. Any ideas?
The configuration is:
General Information
Service Tag
|
Express Service Code
|
Computer Model
Dell System XPS L702X
|
BIOS Vendor
Dell Inc.
|
BIOS Version
A17
|
BIOS Date
2/22/2012
|
OS Version
Microsoft Windows 7 Home Premium
|
Processor
Manufacturer
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
|
Clock Speed
2.2Ghz
|
L2 Cache Size
256
|
Memory
Available Memory
60.57 %
|
Page File Size
16,170.5MB
|
Available Page File
100.00 %
|
Virtual Memory
16,170.5MB
|
Available Virtual Memory
78.40 %
|
Storage
Drive
C:
|
Type
3
|
Drive Size
446.1GB
|
Total Available Space
84.2GB
|
Used Space
361.9GB
|
Drive
D:
|
Type
3
|
Drive Size
465.8GB
|
Total Available Space
465.5GB
|
Used Space
0.3GB
|
Drive
E:
|
Type
5
|
Hardware
Type
Description
|
DVD/CD-ROM Drives
Optiarc DVDRWBD BC-5540H
|
Disk Drives
ST9500420AS
ST9500420AS
|
Display Adapters
NVIDIA GeForce GT 555M
Intel(R) HD Graphics Family
|
IDE ATA/ATAPI Controllers
Intel(R) Mobile Express Chipset SATA AHCI Controller
|
Keyboards,Mice & Pointing Devices
Synaptics PS/2 Port TouchPad
|
Monitors
Default Monitor
Generic PnP Monitor
|
Sound Devices
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Realtek High Definition Audio
Intel(R) Display Audio
|
USB Controllers
Renesas Electronics USB 3.0 Host Controller
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
|
General Information
Service Tag
|
Express Service Code
|
Computer Model
Dell System XPS L702X
|
BIOS Vendor
Dell Inc.
|
BIOS Version
A17
|
BIOS Date
2/22/2012
|
OS Version
Microsoft Windows 7 Home Premium
|
Processor
Manufacturer
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz
|
Clock Speed
2.2Ghz
|
L2 Cache Size
256
|
Memory
Available Memory
60.57 %
|
Page File Size
16,170.5MB
|
Available Page File
100.00 %
|
Virtual Memory
16,170.5MB
|
Available Virtual Memory
78.40 %
|
Network Card
Adaptor
Description
|
Adaptor
Description
|
Storage
Drive
C:
|
Type
3
|
Drive Size
446.1GB
|
Total Available Space
84.2GB
|
Used Space
361.9GB
|
Drive
D:
|
Type
3
|
Drive Size
465.8GB
|
Total Available Space
465.5GB
|
Used Space
0.3GB
|
Drive
E:
|
Type
5
|
Drive Size
|
Total Available Space
|
Used Space
|
Hardware
Type
Description
|
DVD/CD-ROM Drives
Optiarc DVDRWBD BC-5540H
|
Disk Drives
ST9500420AS
ST9500420AS
|
Display Adapters
NVIDIA GeForce GT 555M
Intel(R) HD Graphics Family
|
IDE ATA/ATAPI Controllers
Intel(R) Mobile Express Chipset SATA AHCI Controller
|
Keyboards,Mice & Pointing Devices
Synaptics PS/2 Port TouchPad
|
Monitors
Default Monitor
Generic PnP Monitor
|
Sound Devices
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Realtek High Definition Audio
Intel(R) Display Audio
|
USB Controllers
Renesas Electronics USB 3.0 Host Controller
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
|
PudgyOne
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November 4th, 2014 03:00
jsoames,
Download and install Resplendence Software - WhoCrashed
Click on analyze, then copy the information and paste it back here.
Rick
jsoames
9 Posts
0
November 4th, 2014 17:00
Hi Rick,
Thanks for the help. Here is the info:
System Information (local)
computer name: ALEX-LAPTOP
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: Dell System XPS L702X, Dell Inc. ,
CPU: GenuineIntel Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8478961664 total
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sun 02/11/2014 10:59:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\110314-28875-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4E (0x7, 0x1122E8, 0x100000000000000, 0x0)
Error: PFN_LIST_CORRUPT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 02/11/2014 10:59:44 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x4E (0x7, 0x1122E8, 0x100000000000000, 0x0)
Error: PFN_LIST_CORRUPT
Bug check description: This indicates that the page frame number (PFN) list is corrupted.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 02/11/2014 10:54:29 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\110214-27861-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0xEABC)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF800034C7AC5, 0xFFFFF8800BA47A18, 0xFFFFF8800BA47270)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 02/11/2014 5:49:08 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\110214-20576-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003490289, 0xFFFFF8800C31E030, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Conclusion
4 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.
PudgyOne
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November 4th, 2014 23:00
jsoames,
By chance do you have Malwarebytes Pro installed? I have seen a few posts on this causing the same results.
Rick
jsoames
9 Posts
0
November 5th, 2014 16:00
Rick,
Malwarebytes Pro is not installed. I checked the add/remove programs list, searched for "malewarebytes" and mbam.exe and found nothing.
John
PudgyOne
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November 6th, 2014 04:00
John,
This is an article about XP Operating systems. Not sure what operating system you're using but it may be a similar RESOLUTION.
http://support.microsoft.com/kb/822800
It tells how to replace the problem file.
Rick
jsoames
9 Posts
0
November 7th, 2014 16:00
Rick,
I'm on widows 7.
I followed the instructions and have successfully restored ntfs.sys from my recovery disk.
So far I'm not getting the BSOD, but I've only been running my apps for a few minutes. I'll run the apps over the weekend and get back to you.
John
PudgyOne
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November 8th, 2014 03:00
John,
Keep me posted. If this works,then I can suggest this to others with operating systems other than XP.
Rick
jsoames
9 Posts
0
November 11th, 2014 15:00
Rick,
Things were looking good for the first couple of days but then had two BSOD on Nov 9 and a complete power off Nov 11. Reran WhoCrashed. Details are below.
System Information (local)
computer name: ALEX-LAPTOP
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: Dell System XPS L702X, Dell Inc. ,
CPU: GenuineIntel Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8478961664 total
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sun 09/11/2014 6:20:01 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\110914-21559-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75B90)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 09/11/2014 6:20:01 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheck+0x0)
Bugcheck code: 0x1E (0x0, 0x0, 0x0, 0x0)
Error: KMODE_EXCEPTION_NOT_HANDLED
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 09/11/2014 4:59:20 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\110914-21013-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xFC (0xFFFFF880211F6A50, 0x8000000087D21963, 0xFFFFF880211F6110, 0x2)
Error: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an attempt was made to execute non-executable memory.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
PudgyOne
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November 14th, 2014 02:00
jsoames,
Restart the computer and press F12 at startup.Run the full diagnostics and see if you get any error messages.
Rick
ejn63
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November 16th, 2014 18:00
Go into BIOS setup (F2 at powerup) and under Logs (toward the bottom) clear the BIOS log. Restart, and re-run the diagnostic (F12 at powerup).
If you see the same error come back, replace the drive.
jsoames
9 Posts
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November 16th, 2014 18:00
Hi Rick,
I ran the full diagnostics. At the start of the test I got the message below. I answered yes to continue testing.
After all the tests were completed there were no errors.
John
PudgyOne
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November 16th, 2014 21:00
John,
2000-0146 means that your hard drive is failing. Please backup all files and folders that you cannot afford to lose. I would also get all my product keys using Belarc Advisor
If the computer is under warranty, contact Dell Tech Support with the error code and they will replace the hard drive.
If not under warranty, you'll need to replace the hard drive.
Rick
PudgyOne
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November 23rd, 2014 10:00
John,
Wish I could find the Dell Article but since they changed the website, I cannot locate it. I have an image I saved with the error codes. When you ran the diagnostics, you did NOT have any usb attached devices, correct?
DST contains previous errors, means the hard drive is failing. I would backup the files and folders that you cannot afford to lose. It could be soon, a few days, a month, but your hard drive is failing. That is the reason for the issues. You could try reinstalling the operating system, but it will be a matter of time, the hard drive will still fail.
Rick
jsoames
9 Posts
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November 23rd, 2014 10:00
Hi Rick,
Sorry for the delay in responding I've been busy with work.
I researched error 2000-0146 and found this article. The last entry says to run the disk diagnostics. If they pass the disk is fine. I ran the tests twice and got no errors. This seams to contradict the 2000-0146 error or am I missing something?
Also, I have 2 hard drives. I'm assuming both are tested when I run the diagnostics.
My computer is no longer under warranty so I would have to pay for the new drive(s) my self.
John
PudgyOne
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November 25th, 2014 16:00
John,
It would be the one with the operating system installed.
Rick