Dell doesn't stand behind thier Product

They do stand behind their product... for the duration of the warranty. You can get a card reader for about $25, I would think that that is your best bet. Best of luck!

OK, maybe i read things wrong and if so, then everything that follows may not apply at all, but that completely defeats the purpose of warranty!!! You had the option to purchase it. There's a reason they give warranty. Things go bad and break, others are defective to begin with. Thus you have a warranty period to find out have these parts replaced. You knew what the contract was when you purchased it, you can't blame them for sticking to the deal that was originally agreed on.


That being said, thats just my thoughts on warranty in general whether for a car, a tv, stereo or a computer. If it's something expensive, and generally prone to failure or simply costly to fix like a high end tv or notebook (specifically, not a desktop) then i always purchase warranty. Too many small components that are exact and not cheap to replace!

---

@Smeeklers wrote:

Yeah I have a waranty. It's just getting the support you need to fix the problem. It has nothing to do with whether or not I have a warranty.

---

that part i'll partially agree to. I generally have things troubleshot to the point that if i explain myself well, there's not much troubleshooting to do, which probably helps. In canada, we generally only have two phone numbers to phone for computer help, business or home user, so i haven't had much trouble with that. But i seem to hear a lot about people in the states having trouble getting thru to the wrong department.

Any mechanical part can break at any given time, and that's just statistics.  If a user chooses to have just a default 90 day out of the box warranty and within 2 months of that time something breaks...then it was a roll of the dice that they lost.  Plain and simple.  Dell should hold no accountability to repair a system that is out of warranty regardless of how much time has passed.

It irks me to see people take the low road on warranty and then complain when a company fails to "stand behind their product".  The onus is on the end user to make sure a warranty is in place.  If they choose to leave it alone and not get an extended warranty, then it's their own fault.

Sorry, but saying they won't stand behind their now out of warranty product is baseless.

Guys, all i am really saying is I think when you buy something I think it should last more then 5 months, dang, does not anyone think that a manufacturing place should make something that works more then 6 months. Are we so use to buying things today that we have to accually spend more for something in case it doesn't work, So what I think I am hearing is that the price of something isn't the price, it's almost $200 more to insure that it will work,,,,,,,,,,, I paid a fair price for it I'm not complaining about that, I just expect it to work alittle longer then it did.

 

 

Message Edited by Biker43 on 11-01-2005 12:15 PM

Message Edited by Biker43 on 11-01-2005 12:16 PM

For one thing, you don't have a clue how much money I have spent with Dell, It happens to be quite a bit, all I want is for something to work longer then 5 months. Apparently some people have all the money in the world, but I don't, I do however expect things to last for alittle more then this did.

 

 

Biker

bottom line is, on a new computer, dell guarantee's it for 90 days (i believe thats the shortest contract currenlty).

I have to totally agree that they don't stand behind their product-- warranty or otherwise.  I spent the extra money for the 3-year warranty and have had trouble getting them to fix or replace things.

Consequently, this past summer, when it was time to get a new desktop, I didn't buy a Dell. 

Right now, I have a problem with my 5100 booting up (or not booting up) and am unable to get any help from them.  My system still has just under a year of the 3-year warranty remaining.