Unsolved
This post is more than 5 years old
59 Posts
0
635
Dell: even the bag is bugsy (Premier for XPS15)
I bought the expensive bag (sleeve) for XPS15. I was wandering... how could they put a software bug in it? :)
The bug is not in the software but in the magnetic closure that is too weak and reopens even if not wanted.
Dell is alway Dell...
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
September 30th, 2016 08:00
Our apologies that the bag is non-functioning. You have 30 days from the invoice date to request a refund from Dell Customer Service in your country.
g.becattini
59 Posts
0
October 2nd, 2016 00:00
Thanks for having replied me.
I payed about 40€ for the bag, I am not going to start endless waitings at the phone and related discussions with the normally ostile Dell service for it.
It seems right however to inform Dell that a good product had a bad implementation. Maybe that someone can fix it in the future productions.