Make sure you are using Internet Explorer with all pop up blockers disabled. I've found it doesn't work with Firefox or any other browser. Contact Chat Support again for more help. If you can use TTY here's the number for support--
Deaf, Hearing Impaired, or Speech Impaired Support
Mary G
4 Operator
•
20.1K Posts
0
September 13th, 2010 10:00
Make sure you are using Internet Explorer with all pop up blockers disabled. I've found it doesn't work with Firefox or any other browser. Contact Chat Support again for more help. If you can use TTY here's the number for support--
Rapid1
2 Posts
0
September 13th, 2010 12:00
thank you for your reply. I will try using IE for chat.