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Duplicated Laptop Service Tags
I ran an audit on our company's laptops recently and discovered 2 of them (Latitude E4310s) had the same service tag. I got in touch with Dell and they said this is likely to have happened when a motherboard was replaced by one of their technicians and the incorrect service tag was entered.
I've tried every method I can find online, no matter how old, of resetting the tags I can find (Dell Command Configure, cctk.exe, asset.com, svctag.exe etc.) to no avail.
As such, does anyone know of a way to change the service tag on a Dell Latitude E4310 without getting involved with Dell out of warranty support?
timojack
3 Posts
1
July 5th, 2016 05:00
Hi Rishi,
We had a technician in today to repair another laptop. He offered to change the service tag for us using the various utilities he had on his data stick. However none of the utilities he had (which included all the ones mentioned above) worked.
It would appear that it is not possible to change the service tag of a Latitude E4310 and the only way is to replace the motherboard.
DELL-Rishi
2K Posts
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June 19th, 2016 07:00
Hi TIMOJACK,
Check this thread - http://bit.ly/1P5wnTG
Try the steps as suggested and this has proven successful for other customers, as they have reported.
Also, write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.
timojack
3 Posts
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June 27th, 2016 03:00
Hi Rishi,
Thanks for your reply. I have tried several of the different utilities on the disk for changing the service tag and none of them have worked. I get an error code for all of them:
sertag.exe
ERROR: working buffer size provision failed. Error Code 86
svctag.exe
The system is not supported by this utility (error 2)
ASSET.com
Error: Cannot change the service tag. Please ensure the tag is in the correct format, and the SETUP password is disabled.
Any advice on how to proceed?
DELL-Rishi
2K Posts
0
June 29th, 2016 14:00
Hi TIMOJACK,
Have you tried downloading the iso image and trying with a cd - and not a DVD?
Are you entering the right service tags in capital letters?
The link I have provided in my previous post has worked for others who had the same issue.
Try using the Asset Utility - http://dell.to/20pqVVg
See this thread for reference - http://bit.ly/290ZwCd
Let us know if this works.
DELL-Rishi
2K Posts
0
July 9th, 2016 08:00
Hi TIMOJACK,
Thank you for the update.
Apologies for delay in response as our site was under maintenance.
Well, I suppose that would be the only logical step left to try. Considering there is no warranty on the system, it would be your discretion on replacing the motherboard.
Let us know if you have any other queries.