E6410 Video Issues

Hi jmihalsky,

Please follow the steps below to identify the process/application consuming the CPU resources :

• Press Ctrl+Alt+Delete on keyboard
• Click on Task Manager
• Click on Processes
• Click on CPU to arrange the tab in ascending or descending order

Please share the process consuming CPU resources so that we can isolate the application that is causing issues. Please check if the laptop is overheating. It would be helpful if you can post a video of the laptop with the video and task manager running.

Please reply with the findings. will take it further from there.

Sundeep,

The issue is any application running video. this mainly occurs after running any application (itunes, media player, IE, Chrome, Adobe Premiere) that has a video player which you are using to play video or work with video only when the unit is docked to a dual monitor setup. I have had this in for repair and Dell cannot seem to fully resolve the issue on my model. I have seen outside forums stating issues with video GPU's not being able to handle dual monitors for video well. For my other post I wanted to know if this issue has been resolved for new latitudes?

thanks

Hi jmihalsky,

I did some research and found that these issues might occur because of a faulty docking station as well. Please try to use your system with an alternate docking station (if available) and check if the situation replicates.

If the issue persists, Please share the dual monitor setup you have with the model number of monitors. Also share the type of connections between the computer and monitor  and the resolution on which you are running the laptop with dual monitors.

Please reply with the findings. Will take it further from there.

I have had the docking station replaced already by Dell. Could i have another faulty docking station?

I am running a Latitude E6410 with an I5 2.4 GHz 512 cache, 8GB RAM, NVIDIA NVS 3100M 512MB Video. I am using the E-port plus docking station which i have two Samsung E2420 connected to the dock via DVI connection. 

Hi jmihalsky,

It is very rare that the docking station could be bad even after replacement. Please reply with the exact setup you are using with the system as I asked earlier. Will take it further from there.

Hi jmihalsky,

I am researching on the issue. Please allow me some more time. I will keep you posted.

Sounds good. Again the issue occurs when docked using dual monitors mainly with video.

Hi jmihalsky,

Please share the Service Tag of the system via Private Message (Click on my name and click on Start Conversation). Will take it further from there.