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Gidl
1 Copper

Error during registration

Hi all,

I am sorry if I am posting in the wrong section, but I have not found the appropriate one.

I own a Dell XPS 13, and I am having some problems in registering my product. In particular, I have tried to follow the registratrion procedure which can be found in the SupportAssist app but, when I need to specify my email, shipping address, city and so on, the following error pops up:

There was an unexpected error while updating user's information

(Actually the error is in italian, this is a traslation of mine)

Because of this error I am not able to complete the registration procedure.

Can someone help me?

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2 Replies
8 Krypton

RE: Error during registration

If the system was purchased direct from Dell, go here:

www.dell.com/.../retailregistration

If the system was purchased through a third party (private seller, EBay, Amazon storefront, etc.), contact the seller.

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Gidl
1 Copper

RE: Error during registration

Thank you a lot,

I managed to register it, even if I realized it was not necessary, since I bought it on-line from Dell.

I wonder why that error was shown when registering by means of SupportAssist app...

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