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Last reply by 06-06-2017 Unsolved
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2 Bronze
2 Bronze

Inspiron 14z 5423 and windows 10

Ok I have an Inspiron 14z 5423 and had windows 10 installed on it. Dell never gave me a backup disk and well the drivers disks I did receive were for a latitude not a inspiron. At this point I realized that the 14z 5423 is not meant to have windows 10 on it, and runs sluggish on mine. I would like to find out how to get a windows 7 factor reset. I do think it is ridiculous that even though I have a Windows 7 code that I do not have a windows 7 disk. I paid over $500 for the machine.

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Dell Technologies

Hi Nirrtix,

You can check on the below links for the back-up and recovery files for your system:


You will need the service tag of the system to check.

DELL-Akshatha M
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