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52743
Inspiron 3542 Won't shut down all the way
My laptop will not shut down all the way. Every time I shut down, my laptop will hold a charge in RAM. You can here a small whine from the RAM card after shutdown. Unless I take out the battery it will keep going. Also, sometimes my laptop will not wake up from sleep after opening the lid. I have to do a hard reset and run the check disk utility to take care of file system errors. This has been going on for about 6 months. Any ideas anyone?
System Information report written at: 03/07/16 10:46:39
System Name: PIECEOFCRAP
[System Summary]
Item Value
OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PIECEOFCRAP
System Manufacturer Dell Inc.
System Model Inspiron 3542
System Type x64-based PC
System SKU 0651
Processor Intel(R) Celeron(R) 2957U @ 1.40GHz, 1400 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. A09, 10/16/2015
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.0"
User Name PIECEOFCRAP\z_man
Time Zone Central Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.91 GB
Available Physical Memory 1.53 GB
Total Virtual Memory 4.59 GB
Available Virtual Memory 1.88 GB
Page File Space 704 MB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
jessy.holiday
371 Posts
0
March 7th, 2016 14:00
not sure if exct same issue. but did have not shutting down problem after win 10 installed.
go to device manager
down to system devices
click on intel management engine
disable driver
reboot
z_man43
2 Posts
0
March 11th, 2016 12:00
So far it worked. But then again, the problem was sporadic. I searched the web several months back. Turned out it's not affecting just Dells. Reports of the same thing happened to HP and Toshiba laptops as well. That was mainly concerning the problem with the laptop not waking from sleep and having to do a hard reset. So Intel may need to do something about the driver.