Inspiron 5555 problem

Hi RAUL.LARA,

Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?

Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).

Disconnect the adapter and battery and press and hold the power button for 30 seconds to release any static power. Then test the system with the adapter only / battery only.

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.

Test with another adapter / battery and check.

If another battery works fine, then replace the battery. If another adapter works fine, replace the adapter.

If the adapter fits in loose and is not detected in BIOS, then replace the DC port - this is the part you would need - http://bit.ly/2luoRhK

If there is no warranty, then you could contact our team to get a quote here - http://dell.to/1vnT6CQ 

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Laptop doesn't turn orn even without battery or with just battery

Ac adapter works perfectly, i tested it with a voltmeter

I have tried to press power button 30,seconds without battery and adapter, nothing happened

Hi RAUL.LARA,

Does the adapter led stay on and stable or does it go off when connected to the system? 

When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily?

When you press the power button, do you see any leds come on for a second or two? Do you hear the fans come on?

Please check if there is any damage on the machine. Check if all the ports on the machine are fine or misaligned. Sometimes if the pins in the USB ports are touching each other, they are known to cause many issues on the machine.

Let us know if you have any other queries.

The laptop came on after many attempts, the battery did not charge, but everything worked well, the battery led changed from white to orange all the time. The adapter stays firm all the time.

Hi RAUL.LARA,

Thank you for the update.

Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.

If the adapter is not detected in BIOS, then replace the adapter and test. If the adapter is detected fine in BIOS, then replace the battery and check.

Let us know if you have any other queries.