Inspiron N5010 7 beeps

I have just spent 1 hour on the phone with the supervisor of the Out of Warranty Department for Canada about this very issue. The 7 beeps means CPU crash test failure and the processor needs replaced.

I spent $50 having the laptop checked by a local computer shop who said the memory and everything else on the laptop is fine, but on my invoice they wrote: "investigated and found there are known issues with the main boards on these computers. Dell may replace the part even with the computer out of warranty".

Unfortunately, our laptop is out of warranty and Dell will charge me to have the processor replaced. My son has learning disabilities and requires this computer as it has programs that he needs for school that we don't have the disks for. I'm incredibly frustrated that Dell will not fix the processor without charge. After the very long and frustrating discussion with the Dell representative, we have decided that we will never purchase another Dell product. I will not be having the laptop fixed as I refuse to pay for repairs for an inferior product. If it was to be fixed and overheated again and damaged the processor, they will only provide a 90 day warranty for the replacement processor.

I will now have to purchase another laptop for my son and try and obtain the programs that he needs through the school board. However, all of his voice files are lost and he will have to spend hours retraining the new programs which will cause him much frustration.

Dell does not stand behind its product in this case. Their product is faulty and they will not correct the problem unless your system is covered by warranty or you have to pay to have it fixed.

Wishing you best of luck and hope you have warranty left on your system. If you are out of warranty, you can call Canada out of warranty department at 1-866-440-3355, Tech support at 1-800-847-4096 or the US out of warranty department is 1-800-288-4410.

Please share this with as many people as you can and complain to Dell so that it is documented and so that they will eventually recognize that this should be a recall for this model.