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February 20th, 2017 05:00

Issue with my Inspiron 15z 5523, screen?

Hello, 

I have an Inspiron 15z - 5523 with touch screen, but some days ago my computer resulted damaged and now it has a scratch from the top of the screen to the inferior part of it, including the black frame that is around the screen, but anyway the image projected is perfect.

I don't know if what is broken is the screen or a type of protector that the screen maybe has.

Trying to find the part to fix it, I saw this:

https://www.parts-people.com/index.php?action=item&id=13484#warranty

But I have some questions about this,

- It´s just a bizel or it´s a bizel with an screen protection what they are selling me?, because it's not very clear on the image of the product, and researching on the internet I saw other Inspiron laptop models with a protector that was separated from the real screen.

- In the other hand, if this is the protector how I think, i don't know if it is related to the touch screen unit or not, I guess not because of the low price, but I take this opportunity to ask.

Thanks a lot if you can help me with this problem clarifying my doubts. 

9 Legend

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87.5K Posts

February 20th, 2017 06:00

If any part of the touchscreen assembly is damaged, the assembly must be replaced as a unit.

www.parts-people.com/index.php

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