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7893
Keyboard Backlight Stopped working Dell Inspiron 7000 13
Hey all!
My keyboard backlight was working fine but then one day it just stopped.
I've pushed f10 and fn + f10 doesn't give any feedback
I've gone to the Windows mobility center and made sure things are fine there but still no feedback.
When i push the f10 key the setting in windows mobility center changes but it shows no light on the keyboard
But the CAPS LOCK Light and back light works
Apart from that nothing else
Tried restarting also no feedback from the lights
Also could it have been a recent update that might've caused this?
Is there a driver for this?
Please Help
ejn63
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October 1st, 2016 09:00
Does the keyboard backlight come on when the system is powered up? If it does, you may have a software issue.
If it does not, you have a hardware problem.
First thing to check is that the backlight cable is firmly connected to the system board (this will require removing the keyboard to check).
BlazeTron
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October 2nd, 2016 03:00
No the keyboard light stays off at startup...
BlazeTron
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October 2nd, 2016 03:00
is there a guide to get to the keyboard??
how do i go about it...
ejn63
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October 2nd, 2016 07:00
For which model - -7347, 7352, etc?
The model number will show on the setup (f2 at powerup) screen.
BlazeTron
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October 2nd, 2016 07:00
7347
ejn63
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October 2nd, 2016 08:00
If the system is under warranty, contact Dell before doing anything - removing the keyboard from this model is not a trivial exercise (pg 69 in the service manual below):
www.dell.com/.../manuals
BlazeTron
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October 3rd, 2016 06:00
The system's warranty is over....
After having removed the keyboard what do i do?
ejn63
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October 3rd, 2016 07:00
Check to make sure the cables are firmly connected to the mainboard - if that doesn't solve the problem, on this model, the keyboard and palmrest are a single unit that must be replaced together.
BlazeTron
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October 4th, 2016 07:00
Will check it out and let you know what happens after
BlazeTron
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December 27th, 2016 23:00
I have checked the back, I have gone as far as getting the battery out, then the hard drive, and I was able to see the keyboard cables connecting to the motherboard, they seemed to be connected properly, still having come this far, I removed the cables cleaned out the connceters and re-inserted it back firmly.
But I didn't remove the keyboard and palmrest unit, cause the purpose was to check for loose cables not for removing it,
Even having done that , the keyboard backlight doesn't seem to respond.
What do i do?
Replacing the unit is huge pain and is expensive also means I won't have the laptop for a while
Help