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Laptop Shuts Down During Diagnostics and freezes after login to windows
I have Dell Studio 1558 laptop with windows 10 installed.
During Diagnostics, test freezes or laptop shuts down during memory test. What do i Do?
Before Hardware Diagnostics i got BSOD System_Service_Exception (afd.sys) during scan by Malwarebytes antimalware.
From that point windows freezes after login.
Please help with the issue.
DELL-Chris M
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October 26th, 2016 10:00
We only supported Windows 7 on this model. See the picture below. Did you have these issues before installing the non-supported Windows 10?
The laptop has two memory sticks. Consider removing them, then test one at a time.