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M17X webcam not working
hi
im trying to get my dell webcam central working, when i start the program it says 'please plug in supported device'.
iv checked Device Manager under Imaging Devices and no webcam is listed.
Iv downloaded webcam central again but it hasnt worked, iv gone onto dell website to try and find the driver but i cant find it.
any help would be appreciated please
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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September 14th, 2013 19:00
Hi bravo9992,
Please follow the steps below to run the test on Webcam on the system.
1. Open the link http://dell.to/14YjKb2
2. Select ‘Hardware’ under ‘Choose a Diagnostic Type’.
3. Select ‘Camera’.
4. Click on ‘Run Diagnostics’ button.
5. Let me know if the results.
Also, please click on the link below to check the warranty of the system. In case the system is under warranty, send me a private message with the system service tag to assist you further. Please click on my name and send me a private message.
http://dell.to/18r60nI
bravo9992
4 Posts
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September 14th, 2013 23:00
Sorry about the delay i had to watch some little old boxing match lol
it says 'A diagnostic category was specified and the applicable device does not exist.'
bravo9992
4 Posts
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September 15th, 2013 01:00
Thanks for the reply, it says 'A diagnostic category was specified and the applicable device does not exist.'
DELL-Ravi Ch
7 Technologist
7 Technologist
•
7.1K Posts
0
September 17th, 2013 22:00
Hi bravo9992,
The error indicates that the webcam has malfunctioned. You will have to replace it. Please click on the link below to check the warranty of the system. In case the system is under warranty, send me a private message with the system service tag to assist you further. Please click on my name and send me a private message.
http://dell.to/18r60nI
If the system is out of warranty then you will need to contact our out of warranty department for repairs at 1-800-288-4410 (US only). Please let me know if you are from different region.