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M3800 Dead?? Won't Power On - 11 Days AFTER warranty expired
A year ago this month, June 2015, I PURCHASED a M3800. I emphasize "purchase" as the laptop wasn't shipped until July 20th. I have had recurring problems with start up from the get go - Sometimes it would start up, sometimes not. Often times, removing any USB attachments and/or holding down the power button for 10 seconds resolved it. While it was on, it worked like a champ. LOVED IT! By Dec 2015 it died. Contacted Dell support, shipped the M3800 back and within 10 days, received my M3800 with a replacement motherboard. Well, it's now June 21st, 11 days past my warranty and guess what? DEAD ... Well, not entirely, the power button LED lights up momentarily when I press it. I've tried multiple solutions, including removing the battery to eliminate static electricity, and still nothing. Any ideas would be seriously appreciated. Thanks heaps!
DELL-Akshatha M
2 Intern
2 Intern
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June 22nd, 2016 04:00
Hi THE SUE,
Thank you for writing to us.
Please follow the steps to troubleshooting from below link to isolate the faulty part:
http://dell.to/28LNNJB
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).