Lettgee
1 Copper

N5030 laptop Windows 7 only starts safemode with networking and I have no audio and sound. Help!

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I have a N5030 laptop Windows 7. I can only start my system in safemode with networking and I have no audio and sound.  Help!

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Jim Coates
5 Osmium

RE: N5030 laptop Windows 7 only starts safemode with networking and I have no audio and sound. Help!

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Hello. That might be a software or a hardware failure, so run the ePSA diagnostics tests on the hardware. Having no audio while in safe mode is normal.

I had a similar problem a couple of months ago due to the failure of one of my ram modules.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Jim Coates
5 Osmium

RE: N5030 laptop Windows 7 only starts safemode with networking and I have no audio and sound. Help!

Jump to solution

Hello. That might be a software or a hardware failure, so run the ePSA diagnostics tests on the hardware. Having no audio while in safe mode is normal.

I had a similar problem a couple of months ago due to the failure of one of my ram modules.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Lettgee
1 Copper

RE: N5030 laptop Windows 7 only starts safemode with networking and I have no audio and sound. Help!

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Thank you for your reply.

I am unable to download the Dell System Detect Client so that I can run the diagnostics.

 

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Jim Coates
5 Osmium

RE: N5030 laptop Windows 7 only starts safemode with networking and I have no audio and sound. Help!

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Hello. I was referring to the built-in PSA (or ePSA) diagnostics. It is part of the BIOS and does not require an additional download. Click on my link in blue letters to see what I mean.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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RE: N5030 laptop Windows 7 only starts safemode with networking and I have no audio and sound. Help!

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Lettgee,

Restart the computer and press F12 at startup. Run the full diagnostics and post back any error message.

Rick

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Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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tiffanyO
1 Copper

RE: N5030 laptop Windows 7 only starts safemode with networking and I have no audio and sound. Help!

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so i am having the same problem when i run my laptop on safe mode with networking i have no sound did the diagnostic test and i got error code 0142 and i also got error code 0f00:0244 and error code 0f00:1a44 any help would be very much appreciated.. thanks so much 

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Jim Coates
5 Osmium

RE: N5030 laptop Windows 7 only starts safemode with networking and I have no audio and sound. Help!

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error code 0142

There is a code 2000-0142 that means the hard drive test was unsuccessful, and to reconnect the hard drive and run the test again.

error code 0f00:0244 and error code 0f00:1a44

Those are also hard drive error codes, i believe.

safe mode with networking i have no sound

That is normal. If you want to have audio while in safe mode you can google that. There are some youtubes about it.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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