Power options for HDD ignored

Hi Asu744,

I would suggest you to reinstall the Video card driver on the system to reset the settings.

Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Also, Please check on other sleep options which may be enabled.

Hi Ravi,

thank you for your feedback. I'm a bit confused now, since you suggest to re-install the video card driver, but the problem that I have described is with the hard disk and not with the video card. Can you shed some light on me? BTW, there are two video card drivers for that system, one is from Intel and the other is from Nvidia. Both are the latest available.

Thanks.

Regards,
Urs

Hi,

thank you for getting back to this case. I did what you suggested, but unfortunately it did not fix the problem. Same behavior as before, after some seconds of inactivity the hard drive spins down and then I have to wait one or two seconds until it spins up again.

In the meantime I also get in touch with the WD support to verify that the hard drive itself is OK. They could not find any issue with it but they suggested to ask DELL whether the hard drive is compatible with the M6800 laptop. It's a WD Blue 1 TB, Model WD10SPCX.

Thank you for your help.

Hi Asu744,

The system is compatible with the hard drive shipped. I would suggest you to update the BIOS on the system. Please enter your service tag # on the link below and click on ‘Get drivers and downloads’ select the OS, then download the BIOS from BIOS section onto the system and install it.

http://dell.to/18r60nI

Also, I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

1. Click on Start button.

2. In the search box type devmgmt.msc and then press enter.

3. Select the Display adapters listed and right click on it.

4. Now select properties.

5. In the properties window, under Driver tab, click on Uninstall button.

6. Check “Delete the driver software for this device.”

7. You want to delete the driver click OK.

   After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then NVidia /AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link above, select the OS, then download the video card drivers from Video section onto the system and install it.

Hi Dell-Ravi BC,

thank you for your reply. Unfortunately nothing seems to help, I followed your instructions step by step. It's a pity, neither updating the drivers nor updating the BIOS helped. Very dissatisfying ...

Any further ideas would be appreciated.

Best regards

Hi Asu744,

As we finished with most of the troubleshooting steps the next ideal step would be is to perform factory restore on the system or perform manual reinstallation of OS.