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Replacing battery under warranty
I did a search for this subject, and I found one persons query which seemed to be handled, but there wasn't a procedure there for getting this done.
My laptop is under warranty and we got the "your battery has experienced a permanent failure and needs to be replaced" message.
Can you help me out?
ejn63
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May 4th, 2013 17:00
You must call Dell Support and walk through the troubleshooting with the technician. Use the contact link below to find the phone number in your location.
Anonymous
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May 4th, 2013 18:00
Hi,
Welcome to the community
As per Ejn63 you need a to contact support, no need to pick up phone. I can assist you with replacement. Please add me as a friend and send me service tag. Thank you.
Regards,
harshavitla
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June 8th, 2015 08:00
Hi Elijah,
I am facing the similar problem with my Dell Inspiron 3521. Error 'your battery has experienced a permanent failure and needs to be replaced'
Please guide me in fixing the same.
Service tag: <ADMIN NOTE: Service tag removed per privacy policy>
Thanks,
Harsha