Start a Conversation

Unsolved

This post is more than 5 years old

9567

December 28th, 2009 20:00

Screen went black on Latitude D630

Hi all,

I was upgrading from Windows Vista Ultimate to 7 Ultimate, and when I got to the activation key screen, the computer screen started flashing and then turned black.  I could not get the screen to turn back on, even though the computer itself was still on.  I had to turn off the computer and when it came back on, the screen had two images, a lot of vertical lines and the color was completely off.  I am not sure if this is a hardware problem or if it is because I did not completely install Windows 7.  Does anyone have any idea?

I have a Latitude D630, and it was running BIOS A16, which was just upgraded from A02.  I don't remember much else about my system.  I looked at my warranty information and it said it was valid until 2011, but it is provided by my university...  Can Dell still help me?  Thanks very much!

95 Posts

December 29th, 2009 12:00

I believe it was most likely a Video Driver  corruption once you were entering in windows 7 but at this point have you try to reinstall Win 7 or Win Vista.

Dell can help if you verify the information of the system service tag.

No Events found!

Top